Ware Malcomb is hiring a
IT Support Specialist I, United States
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Summary
The IT Support Specialist I is responsible for handling IT support calls, troubleshooting issues, and maintaining hardware and software inventory. This entry-level role requires a bachelor's degree or equivalent work experience, analytical skills, effective communication abilities, and the ability to multitask. Spanish language proficiency is beneficial.
Requirements
- Bachelor’s degree or equivalent combination of technical training/work experience
- Relevant IT coursework and/or equivalent of (2) years of IT support experience
- Analytical, critical and deductive reasoning required to troubleshoot user issues
- Effective communication of technical information to a less technical audience
- Clear, concise, professional and thorough oral and written communication skills
- Ability to multitask, follow processes and procedures and take direction positively
Responsibilities
- Serve as the first-level technician of the helpdesk team
- Provide excellent customer service through effective communication and active engagement
- Resolve IT requests within established Service Level Agreements (SLA)
- Escalate IT issues to mid or senior-level technicians as needed
- Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately
- Assist other team members to help balance the IT workload
- Develop and maintain a close working relationship with the IT team and end users
- Effective assignment and recovery of IT assets in the assigned region
- Maintain accurate inventory of all hardware and software
- Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership
Preferred Qualifications
Ability to speak, understand and write in Spanish is a plus
Benefits
- $50,000 - $60,000 a year compensation range
- Benefits package
- Professional growth opportunities
- Wellness-focused company culture
This job is filled or no longer available
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