Ware Malcomb is hiring a
IT Support Specialist I, United States

Summary

The IT Support Specialist I is responsible for handling IT support calls, troubleshooting issues, and maintaining hardware and software inventory. This entry-level role requires a bachelor's degree or equivalent work experience, analytical skills, effective communication abilities, and the ability to multitask. Spanish language proficiency is beneficial.

Requirements

• Bachelor’s degree or equivalent combination of technical training/work experience
• Relevant IT coursework and/or equivalent of (2) years of IT support experience
• Analytical, critical and deductive reasoning required to troubleshoot user issues
• Effective communication of technical information to a less technical audience
• Clear, concise, professional and thorough oral and written communication skills
• Ability to multitask, follow processes and procedures and take direction positively

Responsibilities

• Serve as the first-level technician of the helpdesk team
• Provide excellent customer service through effective communication and active engagement
• Resolve IT requests within established Service Level Agreements (SLA)
• Escalate IT issues to mid or senior-level technicians as needed
• Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately
• Assist other team members to help balance the IT workload
• Develop and maintain a close working relationship with the IT team and end users
• Effective assignment and recovery of IT assets in the assigned region
• Maintain accurate inventory of all hardware and software
• Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership

Preferred Qualifications

Ability to speak, understand and write in Spanish is a plus

Benefits

• $50,000 - $60,000 a year compensation range
• Benefits package
• Professional growth opportunities
• Wellness-focused company culture