SugarCRM is hiring a
Support Specialist

Summary

The SugarCRM Support Specialist is a customer-facing role responsible for addressing support issues, troubleshooting and resolving technical problems, and ensuring all incoming requests are appropriately tracked and triaged. The ideal candidate has at least 1 year of experience in a technical role, is knowledgeable in SQL, works well in a team environment, and is proficient in written and spoken English. Desired qualifications include experience with SugarCRM or other CRM/CX platforms, SaaS applications, developing email marketing campaigns, command-line interfaces, web technology stacks, and server-side scripting languages. The expected salary range is $55,000 - $63,000 per year. Benefits and perks include a benefit stipend, health & wellness reimbursement program, educational resources, various discount programs, and being a merit-based company with opportunities to learn, excel, and grow your career.

Requirements

• 1+ years in a technical, customer facing role
• Knowledgeable in SQL
• Proficient in written and spoken English

Responsibilities

• Create 'customers for life’ by delivering world-class support to our customers and partners
• Be responsive, professional, and proactive in all interactions
• Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
• Troubleshoot and resolve installation, implementation, and production issues
• Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
• Share your knowledge, experience, and best practices with the Support department
• Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
• Document known solutions for internal collaboration and public consumption

Benefits

• Benefit Stipend
• Health &Wellness Reimbursement Program
• Educational Resources - Career & Personal Development Program
• Various discount programs (i.e. travel, virtual exercises classes, etc.)
• We are a merit-based company with many opportunities to learn, excel and grow your career!