SugarCRM is hiring a
Support Specialist

Summary

The job is for a SugarCRM Support Specialist in Romania. The role involves providing support to customers and partners, troubleshooting issues, continuous learning about Sugar products, and collaborating with other departments. The ideal candidate should have at least 1 year of experience in a technical, customer-facing role, be knowledgeable in SQL, work well in a team environment, and be proficient in written and spoken English.

Requirements

• 1+ years in a technical, customer facing role
• Must be knowledgeable in SQL
• Must work well in a team environment
• Proficient in written and spoken English

Responsibilities

• Create 'customers for life’ by delivering world-class support to our customers and partners
• Be responsive, professional, and proactive in all interactions
• Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
• Troubleshoot and resolve installation, implementation, and production issues
• Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
• Share your knowledge, experience, and best practices with the Support department
• Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
• Document known solutions for internal collaboration and public consumption

Preferred Qualifications

• Linux-Apache-MySQL-PHP stack experience preferred
• Experience with SugarCRM or other CRM/CX platforms strongly desired
• Experience with SaaS applications strongly desired
• Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
• Experience with command-line interfaces
• Experience with web technology stacks

Benefits

• Private medical insurance including basic check-ups, hospitalization, and vital care
• Vision exam and discounted glasses every year
• Meal tickets 40 RON/working day
• Gift tickets 300 RON/ Easter & Christmas
• Cultural tickets 200 RON/month
• Health & Wellness reimbursement
• Professional development reimbursement program
• Educational Resources - Career & Personal Development Program
• Travel discounts
• Birthday day off
• Extra days off when public holidays fall on weekend days
• Annual Teambuilding
• We are a merit-based company with many opportunities to learn, excel and grow your career!