Astranis Space Technologies is hiring a
IT Support Technician

Summary

The job is for an Associate position at Astranis, a spacecraft building company aiming to provide internet access globally. The role involves IT support duties such as troubleshooting, account management, inventory management, and documentation maintenance. The Associate will also collaborate with engineering teams on hardware projects.

Requirements

• Excellent customer service
• Understanding of troubleshooting techniques
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Experience with Windows, MacOS, and/or Linux
• Highly motivated with an interest in helping and teaching others
• Able to perform duties autonomously without much supervision

Responsibilities

• Assist with support tickets and escalate as needed
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Preferred Qualifications

• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops

Benefits

The base salary for this position is $1750 per week