IT Support Technician

Summary

The job is for a position in KDDI America's 24x7 Operation Center. The employee will perform a wide variety of tasks including troubleshooting and resolving problems, handling tickets and monitoring alerts, providing updates to customers and internal departments, resolving critical system issues, performing maintenance activities, monitoring service status, handling remote hand requests, and conducting KDDI-related site inspections. The job requires a basic understanding of networking and IT infrastructure, clear communication skills, multi-tasking abilities, time management skills, problem-solving skills, willingness to learn, cooperation with teammates and other departments, customer-first mentality, and the ability to assess faults and prioritize accordingly.

Requirements

• Has basic understanding of Networking and IT infrastructure
• Clear communicator both written and verbal
• Capable of multi-tasking, time management and prioritization of workload
• Ability to assess faults, priorities, respond and escalate accordingly
• Willing to learn and develop new skills
• Co-operate with teammates and other departments
• Always think “Customer first”

Responsibilities

Perform a wide variety of tasks including problem troubleshooting and resolution, handling tickets and monitoring alerts, providing updates to customers and internal departments, resolving critical system issues, performing maintenance activities, monitoring service status, handling remote hand requests, and conducting KDDI-related site inspections

Preferred Qualifications

CCNA, CCNP are preferred

Benefits

• Medical & Dental & Vision- Full Time Only
• Basic Life Insurance and AD&D
• Short-Term Disability Insurance
• Flexible Spending Account (FSA)
• Employee 401 (K) Savings Plan
• Vacation Time
• Thirteen Paid Holidays per year
• Sick Time
• Tuition Reimbursement Program