IT Systems Administrator

Summary

Join Quora's IT Operations team as an IT Systems Administrator and contribute to creating best-in-class solutions for our global employee base. This remote-first position, based anywhere in Mexico, involves implementing and optimizing IT systems and processes. You will troubleshoot IT issues, manage internal requests, and collaborate with internal and external partners. The role requires experience in IT support, strong communication skills, and expertise in various operating systems and applications. Quora offers a wide range of benefits, including medical/dental/vision coverage, equity refreshers, remote work reimbursement, and paid time off.

Requirements

• Ability to be available for meetings and impromptu communication during Quora's “ coordination hours ” (Mon-Fri: 9am-3pm Pacific Time)
• 3+ years of experience in IT with at least one year as an autonomous lT Support or Help Desk Administration lead
• Excellent English verbal and written communications skills
• In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 11, and various applications including Office as well as video conferencing tools like Zoom
• Solid working knowledge of Apple hardware including tablets, laptops & desktops as well as mobile device support including iOS and Android devices
• Experience with partnering with external vendors to maintain office technology
• Experience supporting Cloud and SaaS Applications and SSO (Okta), especially Google Workspace including Gmail, Calendaring, Drive, Groups

Responsibilities

• Implement provisioning and de-provisioning workflows for all of our corporate systems and accounts
• Work directly with internal and external partners to ensure high reliability of our services as well as compliance with internal security policies
• Investigate and troubleshoot IT issues with a focus on exceptional user support for all employees
• Triage, prioritize, resolve, route, and schedule all incoming internal IT requests
• Document and update internal processes and guidelines

Preferred Qualifications

• Working knowledge with Systems Management and Provisioning (JAMF)
• Experience with systems monitoring and logging, troubleshooting tools, and analytics platforms
• Proficient with Google Workspace Administration and Google Cloud Platforms
• Proficiency in Active Directory and Identity Management platforms and configurations (e.g. SAML, SCIM, SSO, OAuth)
• Experience writing Google Apps Script, Javascript, or Python

Benefits

• Medical/dental/vision coverage
• Equity refreshers
• Remote work reimbursement
• Paid time off
• Employee assistance programs