IT Systems Engineer

Summary

Join Movemedical, a leading SaaS platform transforming medical device inventory management, as an IT Systems Engineer. You will play a critical role in maintaining and improving our internal IT operations, security, and infrastructure. This position requires strong technical skills in cloud-based infrastructure and services, ensuring high availability, performance, and security. You will collaborate with vendors and colleagues, balancing task-driven and project-based work while upholding IT compliance and InfoSec processes. The ideal candidate possesses 2+ years of IT experience, including security, compliance, and cloud infrastructure support. Movemedical offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• 2+ years of IT experience, including security, compliance, cloud infrastructure support, and networking
• Proficiency in collaboration/email SaaS (M365 preferred), SSO (Okta preferred), Atlassian Suite (Confluence/JIRA/Opsgenie), Cloud IaaS (AWS preferred), SIEM, endpoint device management, and infrastructure automation
• Strong troubleshooting skills and passion for documentation
• Ability to work in an organization with deep SMEs while ensuring high-quality execution
• Customer service mindset with strong communication skills

Responsibilities

• Respond to and resolve IT service requests supporting daily operations
• Answer incoming voice calls/chats and facilitate resolution of queries
• Execute staff onboarding/offboarding processes, including hardware provisioning and return
• Provide internal end-user computer support, including facilitating device repair/replacement
• Regularly review and respond to security and infrastructure alerts
• Facilitate the implementation of IT security and operational improvements
• Provide 24x7 operations support as part of an on-call rotation, including InfoSec response and infrastructure maintenance
• Establish and maintain user accounts, profiles, access privileges, and security settings
• Manage SaaS providers and support tools used to run the business
• Collaborate on major IT projects, including performance/security enhancements and provisioning of new infrastructure
• Contribute to the regular execution of IT compliance and security processes
• Ensure compliance with established information security policies, procedures, and best practices for protecting sensitive or confidential information

Preferred Qualifications

• Experience in regulated environments (e.g., SOC 2 or HIPAA compliance)
• IT automation experience (such as creating/managing service integrations)
• Performance testing/monitoring
• InfoSec certification (Security+ or CISSP)
• Database administration (MySQL)
• Experience with Linux sysadmin (Amazon Linux/CentOS or Ubuntu) and telephony/voice services

Benefits

• Healthcare (M,D,V)
• Wellness Programs
• 401k
• Flexible PTO
• Remote-First Culture
• Stipends for fitness activities, snacks, your at-home workspace, and more!