Itil Subject Matter Expert

Summary

Join PeopleCert, a global leader in professional skills assessment and certification, as an experienced ITIL Subject Matter Expert. You will contribute to the development of ITIL content, including books, exams, and training materials, ensuring alignment with product strategy and market demands. Collaborate with cross-functional teams, including Product Management, Product Marketing, and Product Architects. Share your expertise internally through training and webinars and externally through conferences. Help identify and manage external Subject Matter Experts. This role requires extensive ITIL experience, relevant certifications, and strong communication and writing skills.

Requirements

• 5+ years’ relevant experience working with ITIL in a training or consultancy role
• Be certified with as many as possible ITIL certifications
• Be certified with as many as possible related certifications from the PeopleCert portfolio, and/or other providers (e.g. in Project, Programme and Portfolio Management, SCRUM, Agile, Change Management, Service Management, DevOps)
• Solid understanding of the ITIL ecosystem and competition landscape
• Experience in product development
• Experience in authoring, reviewing and editing content
• Experience in collaborating with Subject Matter Experts
• Excellent collaboration and communication skills
• Excellent writing and project management skills
• Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required

Responsibilities

• Contribute to the creation, review, and maintenance of ITIL Official Books, Exams, Official Training Materials, and Digital Content, ensuring all materials align with product and technical specifications and meet evolving market demands
• Ensure that content is kept up to date and relevant based on customer feedback, market insight and product strategy
• Ensure consistency, accuracy and quality across all ITIL content types
• Partner with Product Management and Product Marketing, to drive the global success of ITIL, ensuring that Product Development content goals and timelines are met
• Collaborate closely with the Product Architects and Product Managers to ensure that all ITIL content aligns with the overall product strategy and vision, and that content creation, review and maintenance is prioritised and delivered according to the agreed roadmap
• Act as an internal Subject Matter Expert to support the broader organization, including internal trainings and webinars as required, helping internal teams have a deep understanding of ITIL and its strategic importance to PeopleCert
• Conference participation and external presentation delivery may also be required
• Collaborate with the Product Architects and other internal teams to help identify, onboard and manage a comprehensive database of external Subject Matter Experts to strengthen our pool of ITIL content contributors

Preferred Qualifications

ECDL Advanced level certification is desirable

Benefits

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• Relocation package