Jira Administrator

Summary

Join Entrata, a global leader in property management software, as a Jira Administrator & Governance Lead. You will optimize our Jira usage, ensuring alignment with SDLC best practices. This role demands technical expertise, business acumen, and strong communication to collaborate effectively with various teams. You will drive process improvements, maintain data integrity, and maximize Jira's value for software development. The ideal candidate will lead a governance committee, establish SOPs, and provide user training. Entrata offers a flexible and transparent culture with excellent benefits.

Requirements

• 5+ years of hands-on experience as a Jira Administrator managing complex configurations and projects
• In-depth knowledge of JQL, board management, dashboard configurations, and Jira automation
• Strong understanding of Jira workflows, permissions, filters, dashboards, and plugin management
• Experience integrating Jira with tools like GitHub, CI/CD pipelines, and other development platforms
• Solid understanding of Agile, Scrum, and SDLC methodologies
• Proficiency with Jira REST APIs, scripting languages (Groovy, Python, or JavaScript), and automation frameworks
• Proven ability to manage multiple projects, governance committees, and cross-functional team initiatives
• Excellent written and verbal communication skills with the ability to translate business needs into technical solutions
• Strong analytical and problem-solving skills with the ability to work independently and as part of a team

Responsibilities

• Manage end-to-end administration and configuration of Jira Software, Jira Service Management, and Jira Plans
• Develop and optimize custom forms, workflows, fields, automation rules, dashboards, filters, and reports tailored to business needs
• Configure and maintain user roles, permissions, and security settings in alignment with governance policies
• Implement Jira plugins, marketplace add-ons, and integrations with third-party tools such as GitHub, Confluence, CI/CD tools, and monitoring systems
• Perform system upgrades, routine maintenance, and troubleshooting to ensure optimal Jira performance
• Collaborate with stakeholders across Product, UI/UX, and Engineering teams to gather requirements and align Jira enhancements with business goals
• Lead a Jira governance committee to review and approve platform changes, ensuring compliance with SDLC best practices and Agile methodologies
• Establish and enforce standard operating procedures (SOPs), change control processes, and approval workflows within Jira
• Manage integrations between Jira and tools like GitHub, Zendesk, Bitbucket, and CI/CD pipelines, optimizing system performance and data flow
• Build automation rules and scripting solutions using ScriptRunner, REST APIs, or Atlassian Forge to streamline workflows
• Implement and manage Jira Chat (Atlassian Assist) and Jira On-Call (OpsGenie) within Jira Service Management projects
• Oversee and prioritize Jira-related projects, data migrations, and change requests, ensuring timely delivery based on business needs
• Develop and deliver user training, documentation, and workshops to promote Jira best practices
• Provide tier-2/3 Jira support, troubleshoot complex issues, and collaborate with Atlassian Support when necessary
• Maintain a comprehensive knowledge base with FAQs, troubleshooting guides, and documentation of system enhancements

Preferred Qualifications

• Experience with Atlassian Marketplace add-ons, including ScriptRunner and OpsGenie
• Familiarity with Atlassian Forge and custom Jira app development
• Experience supporting teams within a Software as a Service (SaaS) environment
• Background in data migrations between Jira instances or other project management platforms
• Strong facilitation skills with the ability to lead meetings, workshops, and governance committees

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees