Junior Account Manager

Summary

Join Masabi, a global leader in fare payment technology, as a Junior Account Manager! In this pivotal role, you will manage and grow existing client relationships, focusing on understanding client needs and maximizing the value of our Justride platform. You will actively engage in upselling and cross-selling, with opportunities for revenue incentives. This role offers close supervision and mentorship, providing foundational account management experience. The position is remote for Canadian-based candidates. Masabi offers a collaborative environment and various benefits, including generous vacation time, healthcare, and professional development opportunities.

Requirements

• Previous experience in a customer-facing role including but not limited to account management, customer success/services, or sales; preferably in a SaaS environment
• Excellent written and oral communication skills with the ability to influence and provide insights
• Detail oriented with an ability to multitask and prioritize tasks effectively
• Comfortable negotiating and securing contract extensions and renewals
• Knowledge of marketing and sales/BD principles and practices
• Strategic mindset motivated by achieving short and long-term growth goals
• Excited by the opportunity for Account Management career progression through learning and growing alongside a cross-functional team

Responsibilities

• Serve as the primary point of contact for a small portfolio of client accounts, ensuring that their needs and expectations are met
• Develop strong relationships with clients to foster trust, loyalty, and growth opportunities
• Organize and lead regular business reviews and account planning sessions following the standard Account Management customer journey model
• Craft robust account plans that clearly map client adoption, upsell opportunities, and retention strategies that drive long-term success
• Identify and establish clear pathways for upselling and cross-selling additional services to meet client objectives
• Facilitate contract and change order signatures in line with agency goals
• Define, track, and improve drivers of volume growth and profitability for each account
• Utilize Account Management tools like scorecards, dashboards, and KPI reports to drive adoption to strengthen partnerships
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
• Champion the ‘voice of the customer’ at internal reviews with Product, Engineering, Finance and other teams
• Work with teams like Bids, Legal, and Finance to secure agency contracts and improve internal processes

Preferred Qualifications

• Previous experience working towards a revenue-based target
• Multi-lingual

Benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totaling a whopping 28+ days of vacation
• Private Healthcare and Life Insurance via Trinet
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Enhanced family leave
• Ability to work for up to 3 months per year from any country in the world
• Fun and collaborative environment with a focus on making a difference in the world
• Training allowance of up to $1000 CAD
• $325 CAD to spend on your home office every year