OKX is hiring a
Junior Account Manager in United Arab Emirates

Summary

OKX is seeking a Junior Account Manager to join their team. The ideal candidate should have a strong operations and technical background, proficiency in English and at least one additional language, and exceptional communication skills. Responsibilities include providing customer-centric service, handling client enquiries, resolving client issues, building relationships with clients, and collaborating with cross-functional teams. Qualifications include excellent communication skills, ability to learn quickly, relentless attitude and critical thinking, customer-centric mindset, problem-solving attitude, adaptability and teamwork, proactiveness, and the ability to work on a shift basis.

Requirements

• Exceptional Communication Skills: We seek individuals who can seamlessly navigate between written and verbal communication channels, adeptly handling high volumes of chats and phone calls while maintaining professionalism and clarity
• Ability to Learn Quickly: In order to keep abreast with the ever evolving landscape, you will need to rapidly absorb and assimilate new pieces of information
• Relentless Attitude and Critical Thinking: The ability to understand the core of any issue and then tackle through to resolution is critical in ensuring we deliver the optimal client experience
• Customer-Centric Mindset: The ideal candidate should possess a strong commitment to providing unparalleled support to our clients
• Problem-Solving Attitude: We value individuals who thrive in resolving customer issues promptly and efficiently
• Adaptability and Teamwork: In a dynamic environment, adaptability and teamwork are key
• Proactiveness and minimum supervision are needed, as ownership of responsibilities and a task-oriented mindset are a must in a remote set-up
• Able to work on a shift basis, including weekends at times but not exceeding 5 days/week

Responsibilities

• Work closely with Senior Account Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer
• Handle a high volume of client enquiries and attend calls as and when required
• Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information
• Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters
• Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer
• Notify clients about major upcoming changes to products and features
• Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points
• Take responsibility for organising, taking meeting notes and following up with stakeholders
• Provide rotational weekend and holiday coverage as and when needed

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants