OKX is hiring a
Junior Account Manager in United States

Summary

The job description is for a Junior Account Manager position at OKX, a leading cryptocurrency exchange. The role involves providing exceptional customer service, internal support, and collaborating with cross-functional teams. The ideal candidate should have strong communication skills, proactiveness, learning agility, relentless attitude, customer-centric mindset, data-analytical expertise, problem-solving attitude, adaptability, teamwork, and be willing to work on a shift basis.

Requirements

• Exceptional Communication Skills
• Proactiveness & Learning Agility
• Relentless Attitude and Critical Thinking
• Customer-Centric Mindset
• Data-Analytical Expertise
• Problem-Solving Attitude
• Adaptability and Teamwork

Responsibilities

• Work closely with Senior Account Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer
• Handle a high volume of client enquiries and attend calls as and when required
• Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information
• Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters
• Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer
• Notify clients about major upcoming changes to products and features
• Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points
• Take responsibility for organising, taking meeting notes and following up with stakeholders
• Provide rotational weekend and holiday coverage as and when needed

Preferred Qualifications

Willing to commit to working on a shift basis, including weekends at times but not exceeding 5 days/week

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants