Primer is hiring a
Senior Support Engineer

Summary

The job is for a Support Engineer at Primer, a unified payment infrastructure company. The role involves handling support tickets, creating documentation, conducting quality assurance, mentoring junior team members, and collaborating with various teams. Remote work is required, and the company operates within APAC timezones.

Requirements

• Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B
• Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process
• Understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment)

Responsibilities

• Handle tickets and support requests from merchants
• Translate business requirements into technical solutions
• Create first-class documentation for both merchants and internal teams
• Conduct quality assurance and mentor junior team members
• Work with leadership to implement internal Support frameworks and processes
• Speak with our customers face-to-face and over video calls

Benefits

• We are fully remote
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & company retreat
• The best equipment for your role
• ��500 towards your home office setup
• Generous learning budget
• Medical insurance
• A broad set of additional perks and benefits ( depending on location)