Touch Support, Inc. & SNF Back Office is hiring a
Junior IT Support Specialist

Summary

The job is for a Junior IT Support Specialist at Touch Support, a US-based company offering remote work. The role involves responding to customer queries, assisting in onboarding, and helping customers with technical issues. The company offers learning opportunities, teamwork environment, and career advancement.

Requirements

• Excellent communication skills in the English language
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
• Ability to work in shifts in your local time (morning and afternoon)

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
• You will be able to further your development with valuable certifications paid for by the company
• Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team