StartEngine is hiring a
Junior Onboarding Manager

Summary

Join our team as a Junior Onboarding Manager to ensure the smooth and efficient onboarding of companies onto our platform, providing essential support and tracking progress to meet ambitious launch goals.

Requirements

• Exceptional Organizational Skills
• Strong Communication Skills
• Multitasking Ability
• Experience in customer support or client-facing roles is a plus
• Proficiency with CRM systems and other project management tools
• Ability to work independently as well as collaboratively within a team
• Adaptability

Responsibilities

• Serve as the point of contact for founders throughout the onboarding process, guiding them through each step and ensuring a smooth experience
• Coordinate and manage the completion of all required deliverables from issuers. Ensure that all necessary documents and information are submitted on time
• Track onboarding deadlines and ensure founders are aware of key milestones. Proactively notify Senior Onboarding Managers of any missed or upcoming deadlines
• Identify and escalate complex questions or issues to the Senior Onboarding Managers for resolution
• Maintain comprehensive and accurate notes of all conversations with founders. Relay information to Senior Onboarding Managers to ensure they are well-informed of each company’s status

Benefits

• Remote contract position
• $25 per hour, plus an additional tech allowance