Junior Training Specialist

Summary

Join us for a fixed-term Junior Training Specialist role covering parental leave (July 2025-March 2026)! This role focuses on developing engaging training content using cutting-edge software like Articulate Rise and Synthesia. You will create immersive learning experiences, including written content, videos, eLearning modules, and webcasts. Collaboration with internal stakeholders is key to ensure content accuracy and effectiveness. The position may be hybrid (3 days in office, 2 days remote) or fully remote, depending on location. Proof of full working rights in New Zealand or Australia is required.

Requirements

• Ability to work in a fast-paced, dynamic environment with the capacity to adapt to changing priorities
• Demonstrate outstanding written and verbal communication skills
• Ability to convey product specific information to varying levels of users for both the Client and Supplier audiences
• Basic understanding/familiarity of development software. Examples: Adobe Creative suite, Canva, Articulate Rise, Synthesia or other video and eLearning tools
• Ability to coordinate, and facilitate/lead live or virtual training webinars through various platforms
• Utilize project management principles to develop a comprehensive project plan in which to manage the project timelines/deliverables
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Constructive thinking and alternative short-to long-term solutions must be considered
• Familiar with Microsoft Office tools (Excel, Word, PowerPoint
• Bachelor’s degree (B.A. or B.S.) or equivalent experience in corporate learning and/or adult education, instructional design
• Experience: 1 year of professional experience, or equivalent training development experience via internships or school
• Knowledge of eLearning concepts and tools, and instructional design
• Strong time-management, organization, and intermediate to advanced level project management skills required

Responsibilities

• Develop training materials by completing thorough research, determining the preferred modality, and assess the learning needs of key audiences
• Create learning objectives, and/or update learning program content and affiliated materials such as job aides, instructor guides, and applicable participant resources
• Work collaboratively with internal Stakeholders (product managers, customer support teams, teammates, etc.) to ensure content accuracy, relevance, and effectiveness
• Supports and continually enhances the process to facilitate rapid application and development using templates and Professional Services Training standards
• Viewed as a go-to partner for all learning related queries, both client specific and general
• Supports teammates and customer acquisition of knowledge, skills and behaviors through targeted development initiatives
• Manages training development projects from start to finish, including communicating crucial updates and training progress/risks
• Proactively identifies and highlights continuous improvement opportunities in learning material, curriculums and key learning processes to Product Training Manager
• Manage stakeholder expectations against project recommendations to ensure consensus and agreement
• Work as a professional partner and learning consultant when interfacing with internal and external customers to solve business problems utilizing the ADDIE educational model
• Utilize instructional models and adult learning methods to design learning experiences that promote practice, retention, and application of new skills and knowledge
• Use rapid development tools such as Articulate 360 to create engaging eLearning projects and programs
• Develop engaging and captivating educational videos through various software, including Synthesia
• Coordinate project tasks with management and team members as needed. Maintain open communication with all staff involved in new initiatives and projects as related to training
• Manage the submission and tracking of general and bespoke training content and meticulously review and edit the translated content, ensuring it adheres to formatting and quality standards

Preferred Qualifications

• Hands-on experience with authoring technologies and internet design tools preferred
• If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home)
• Candidates outside of commutable distance may be considered on a remote basis