Key Account Coordinator

Summary

Join Pair Eyewear as a Key Account Coordinator and play a crucial role in facilitating seamless communication between internal departments, Key Account Managers, and assigned accounts. You will manage client requests, assist in strategic planning, problem-solving, and creating presentations. This role offers a chance to drive growth within the optical retail channel. Based remotely in Canada or Mexico, you will collaborate with various teams, support Key Account Managers, and contribute to client strategy development. Data analysis and preparation of reports are key aspects of the position, along with managing client contracts and updates. Pair Eyewear offers competitive salaries, equity opportunities, and excellent benefits.

Requirements

• Strong written and verbal communication skills to effectively collaborate with internal teams and communicate with clients
• Strong organizational skills to effectively manage schedules, file important documents, and maintain client contracts and account updates
• Ability to prioritize tasks and manage multiple deadlines, ensuring efficient coordination and organization of various activities
• Experience collaborating across different departments, including category management, operations, marketing finance, and customer success teams
• Demonstrated ability to assist Key Account Managers in the profitable, strategic, and growth-oriented management of global business relationships
• Ability to identify insights through the analysis of internal and external client data, including coordination with Finance and Data & Analytics teams, and preparation of various KPI reports
• Proficiency in preparing high-quality client presentation materials in coordination with cross-functional teams
• 2-5 years of experience supporting enterprise-level sales teams in wholesale (WHSL), CPG or vision care industry
• Fluent in Spanish
• Proficiency in Microsoft Suite, Monday, Looker, or any other CRM system

Responsibilities

• Collaborate across the organization with category management, operations, marketing, finance, and customer success teams to ensure alignment with Key Account Managers
• Manage inbound client requests and responses in coordination with Key Account Managers
• Participate in the development of sample presentations, client reports, pitch decks, and proposals
• Assist Key Account Managers (KAMs) in profitable, strategic and growth-oriented management of global business relationships across all lines of business and geographies
• Support KAMs in leading their cross-functional teams, i.e., steering, preparing and coordinating meetings and other related activities, managing stakeholders and communication
• Provide ongoing support and creation of Client Strategy, Engagement and Action Plans
• Prepare high-quality client presentation materials in coordination with the cross-functional team
• Identify insights through analysis of internal and external client data, including coordination with Finance and D&A teams and other data providers, and preparing various KPI reports
• Prepare internal and external communication, e.g., to clients, internal stakeholders, including executive management level briefing materials
• Support interpretation of results and development of improvement plans with the client team
• Work as part of a team to support the organization and execution of client events and forums as required
• Ensure collaboration with other Globals teams and other markets / functional units, and sharing knowledge and best practice effectively
• Attend weekly one on one meetings with Key Account Managers and senior leadership
• Attend client calls as needed to support Key Account Managers
• Coordinate with Key Account Managers to manage schedules, file important documents and communicate relevant information
• Organize, track, and maintain client contracts and account updates in CRM, Looker and Monday
• Address ad-hoc client, industry and market requests

Preferred Qualifications

• Previous experience in the vision care industry
• Knowledge of industry trends, competitive landscape, and customer insights
• Experience in joint marketing campaigns and collaboration with cross-functional teams
• Familiarity with retail merchandising and assortment planning principles
• Understanding of global market dynamics and international business practices

Benefits

• Health, vision and dental insurance
• Generous vacation policies
• Competitive salaries with equity opportunities
• Retirement savings plan options
• Free eyewear (plus discounts for family and friends)