Key Account Manager, Country Lead

Summary

Join Fastly's growing Account Management team as the Key Account Manager for Singapore, managing customers in Southeast Asia. You will be responsible for driving revenue, managing renewals, identifying growth opportunities, and building strong customer relationships. This role requires 5-8 years of enterprise customer management experience in a technology firm, strong communication and project management skills, and fluency in English and Mandarin. The position is remote, based in Singapore, with potential travel. Fastly offers a comprehensive benefits package.

Requirements

• At least 5-8 years of enterprise customer management experience in a technology firm with a focus on retention and growth
• Thrives in a multi-tasking environment, with an ability to adjust priorities: Able to complete customer facing and internal projects on-time with high quality
• Independent, self-disciplined and possess strong verbal and written communications skills
• Strong project management skills, high detail orientation and exceptional organization skills: Comfortable developing and implementing multi-step plans and coordinating the appropriate stakeholders
• Provides clear communication to develop customer relationships. Able to tailor messaging based on the recipient. Ensures communication is tracked for cross-functional visibility
• Strong customer service; professional and friendly demeanor: Built-to-serve mentality. Respects customer's time and uses meetings to provide value. Does not shy away from hard conversations
• Technical background highly valued: Can discuss technical benefits and understands how a solution fits into the tech ecosystem. Deep dives into customer’s business and industry in order to best learn how to support them. Willingness to learn new products/features
• Collaborative Partner: Brings ideas to the team for learning. Internal partners enjoy working with him/her. Internal advocacy carries weight
• Bachelor's degree or equivalent in related field of study
• Fluent in English and Mandarin

Responsibilities

• Responsibility for driving revenue across your customers
• Drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio through cross-selling our product portfolio
• Identify, qualify and close opportunities for customer growth and strategise on and close complex renewals using data in tools such as Looker
• Map a complex organization and develop and execute against a strategy
• Develop strong customer connections with executive stakeholders across multiple business units and levels within a company
• Long term vision - Create thoughtful and creative retention strategies, maximizing Fastly value, tying all conversations to business impact, and incorporating account strategy goals
• Be a clear and confident communicator who enjoys meeting customers in the field
• Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them
• Highly effective at administrative tasks such as forecasting (Salesforce) and building accurate Service Orders using multiple stakeholders across Deal Desk, Legal, Compliance and Contracts
• Build business reviews that deliver value to customers; introducing SMEs, Product Leadership and Executives where appropriate
• Consistently share knowledge of industry, company, trends, and solutions

Preferred Qualifications

• Ideally have experience within the CDN/Cyber Security industry
• Strong negotiation and problem-solving skill to address client challenges and identify mutually beneficial solutions

Benefits

Comprehensive benefits package