Key Account Manager

Summary

Join FixMyCar, the UK's leading online marketplace linking garages to customers, as a knowledgeable key account manager to serve as an advisor on key client accounts and business enhancements.

Requirements

• Bachelor's degree/equivalent experience in business administration, sales, marketing or a related field and/or equivalent experience
• 5 years proven experience in a similar role, strong industry knowledge and understanding of market dynamics
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports (if required)
• Proven experience of adding strategic value to organisation as a key account manager

Responsibilities

• Ensure alignment with CCO on the sales strategy and provide input into commercial considerations which have/will have an impact on key account deliverables
• Build and maintain strong relationships with key clients, focussing on retention and new business, serving as primary point of contact for all business-related matters
• Understand industry trends, market conditions, and competitor activities to proactively identify potential risk to business and opportunities for alignment and/or enhancements
• Challenge and constructively contribute to the company's decision making process, ensuring the prioritisation of maintaining/building partnerships, maximising revenue, profits and market share
• Ensure compliance with local legalisation, Niterra HQ and local policies/procedures. Ensure structure is applied appropriately or create & define new processes where required to ensure efficiency
• Build and maintain strong relationships with key clients, focussing on a seamless sales journey, considering retention and new business
• Manage delivery of contract and align and co-ordinate across the organisation where needed
• Manage further contract negotiations, renewals, and support CCO with pricing discussions
• Conduct regular reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives
• Explore avenues to enhance partnerships, revenue opportunities and identify competitive advantage, including tri-party agreements where such would present strategic advantage for all parties
• Identify and develop strategic account plans to achieve realistic sales targets, enable account growth and increased ROI
• Analyse client feedback and industry trends, ensure alignment with CCO and contribute to any change in service to strengthen and/or grow partnerships
• Monitor, analyse and feedback on sales performance/trends (data, insights) to pro-actively stay ahead of any risks to account
• Identify upselling and cross-selling opportunities within existing accounts to maximise revenue generation
• Evaluate and implement suitable processes to streamline and enhance performance
• Collaborate with cross-functional teams, such as Product and Technology to ensure seamless delivery of products/services and an exceptional client experience
• Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services
• Collaborate with CCO to ensure the correct pricing strategy, marketing strategy and product roadmap are in place to retain and attract new clients and drive sales/revenue
• Educate and influence functional teams to align on the sales journey and the importance of exceptional customer service
• Provide direction to junior members of the sales team and align on key priorities to prevent silo working streams
• Create client engagement processes to align on efficient and timely output

Benefits

• Holidays: 25 days per annum + Birthday Leave (1 day)
• Private Medical Insurance (70% Company funded)
• Life Assurance (4x basic salary)
• Pension: 5.5% Employer contribution (5% Employee contribution)
• Employee Assistance Programme
• Flu vaccinations allowance
• Home-based allowance
• Eye test allowance
• 2 volunteering days
• Elective work location change (work from anywhere)
• Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)