Knowledge and Learning Coordinator

Summary

Join Delivery Associates' Knowledge, Learning, and Development Team as a Knowledge and Learning Coordinator. You will maintain and improve our Learning Management System (LMS) and Knowledge Management System (KMS), ensuring information accessibility and effective knowledge sharing. Responsibilities include coordinating meetings and workshops, creating learning materials, and providing administrative support. You will work with global teams, contributing to a culture of continuous learning and impactful work. The ideal candidate possesses a Bachelor's degree or equivalent experience, along with experience in learning and knowledge administration. Strong technical skills, excellent communication, and a collaborative mindset are essential. Delivery Associates offers a remote work environment, a comprehensive benefits package, and opportunities for professional growth.

Requirements

• Bachelor's degree in relevant fields. Professional experience and/or apprenticeship pathways will also be considered in lieu of formal education
• Two years of professional experience in relevant fields, such as in learning and knowledge administration, administrative and office support, data processing, or database maintenance, not exclusive. Demonstrating experience in managing complex knowledge bases and/or learning management systems, and maintaining and refining systems to improve user experience and facilitate learning is a plus
• Some experience managing Learning Management Systems (LMS) and/or Knowledge/Content Management Systems
• Strong proficiency with the Microsoft Office suite and comfort working in virtual collaboration settings, including Zoom and Slack
• Excellent verbal and written communication abilities in English
• Must be based in Peru with existing and active employment authorization to work in Peru

Responsibilities

• Maintain the Learning Management System (LMS) and Knowledge Management System (KMS), including uploading courses and content, managing user accounts, and troubleshooting technical issues
• Track learner progress, usage patterns, and feedback to identify opportunities for content improvement and enhanced engagement
• Generate reports on learner engagement, completion rates, and compliance to support data-driven decision-making
• Coordinate and schedule meetings and events, ensuring timely communication and preparation for all attendees
• Support the facilitation of (primarily virtual) knowledge-sharing meetings and workshops, handling logistics, preparing materials and content to support learning objectives, and documenting key insights
• Maintain knowledge management systems, ensuring all information is structured, tagged, and easily accessible to team members
• Regularly update systems by uploading briefs, documents, and other resources, continuously refining to streamline knowledge sharing across the organization
• Assist in curating, formatting, and organizing instructional materials, guides, and templates to support the application of the Deliverology® method
• Regularly review and enhance the system to improve usability and optimize knowledge sharing across the organization
• Assist with project coordination by tracking deadlines and supporting the completion of key tasks for knowledge and learning initiatives
• Provide administrative support, including data entry, record-keeping, and file management, to ensure organized and efficient operations across the Knowledge, Learning, and Development team
• Collaborate with the Learning and Development team to support learner engagement initiatives and contribute to the continuous improvement of learning resources and processes

Benefits

• Opportunities to engage with senior leaders and work on transformative projects
• We strive to be as talent-dense and diverse as possible, so we are always learning from each other
• Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement
• Remote working environment with opportunities for global collaboration
• Our colleagues enjoy a comprehensive benefits package for the effort they put in