Training Specialist

Summary

Join Granicus as a Training Specialist and facilitate impactful technical and soft skills training for all employees. You will deliver engaging training sessions using diverse adult learning methodologies, covering software platforms (Salesforce, UKG, Wrike, Asana, Microsoft 365) and essential competencies. Adapt your methods to various learning styles, ensuring comprehension and retention. Conduct hands-on exercises and real-world scenarios to build proficiency. Facilitate training on soft skills like leadership, communication, and adaptability, employing simulations and role-playing. Create a positive learning environment, gather feedback, and collaborate with the L&D team to refine training materials. Maintain accurate training records and report metrics to leadership. This role requires 2 years of experience in training facilitation, proficiency in adult learning methodologies, and strong interpersonal and communication skills.

Requirements

• 2 years of experience in training facilitation, ideally with experience in both technical (software-focused) and soft skills training
• Proficient in a variety of adult learning methodologies, including lecturing, role-playing, problem-solving, flipped classrooms, simulations, coaching, and group activities
• Comfortable delivering training on software tools, specifically Salesforce, UKG, Wrike, Asana, Microsoft 365, and more
• Strong interpersonal and communication skills, with the ability to facilitate training in areas like leadership, management cross-cultural communication, influence, relationship building, customer orientation, analytical thinking, resilience, and adaptability
• Able to manage training schedules, track participation, and keep accurate records of learning outcomes and participant feedback
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Deliver engaging and impactful training sessions to Granicus employees on both technical and soft skills
• Utilize diverse facilitation techniques suited for adult learners, including lecturing, role-playing, problem-solving, group activities, flipped classroom models, simulations, coaching, and consensus-building
• Adapt facilitation methods to suit various learning styles, ensuring comprehension and retention for all participants
• Conduct training sessions focused on software tools such as Salesforce, UKG, Wrike, Asana, Microsoft 365, and other platforms relevant to all employees at Granicus
• Ensure participants are proficient in using tools and systems by providing hands-on exercises, real-world scenarios, and troubleshooting guidance
• Facilitate training on essential soft skills such as leadership, management, communication, cross-cultural communication, influence, relationship building, interpersonal effectiveness, resilience, and adaptability
• Employ simulation-based and role-playing exercises to help participants apply soft skills in practical, real-world situations
• Foster discussions and activities to build consensus, enhance analytical thinking, and improve adaptability and execution in customer-facing scenarios
• Create a positive, inclusive, and engaging learning environment where participants feel encouraged to ask questions, participate actively, and practice new skills
• Establish ground rules and manage group dynamics to ensure productive interactions and respectful exchanges
• Gather feedback from training sessions to assess effectiveness and identify areas for improvement
• Work with the L&D team to refine training materials and delivery methods based on participant feedback and learning outcomes
• Stay current on adult learning theories and facilitation techniques to continuously improve training effectiveness and learner engagement
• Maintain accurate training records, including attendance, assessments, and feedback forms
• Prepare and update training materials and resources as needed
• Report training metrics and insights to the Learning & Development team leadership

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand