Kyc Optimization Manager

Summary

Join MANTL as a KYC Optimization Manager and leverage your expertise to advise clients on risk decisioning strategies. You will guide clients in using our platform to mitigate fraud, collaborating with internal teams to enhance product performance and customer growth. This role demands strong client communication, technical aptitude, and problem-solving skills. The ideal candidate possesses 6+ years of experience in a client-facing tech role, deep understanding of KYC/AML regulations, and proficiency in web applications and APIs. MANTL offers a competitive compensation package, including unlimited PTO, 401k matching, and various other benefits.

Requirements

• 6+ years in a tech industry client-facing role where you have taken on the role of manager or consultant, guiding the customer through best practices and key change management decisions
• Deep understanding of KYB, KYC, AML, CDD regulations and U.S. compliance standards; experience designing solutions and workflows that support regulatory needs
• Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.)
• Hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
• Passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
• Expertise in building and delivering presentations with clear, concise and compelling messages
• Bachelor's Degree or equivalent experience in engineering, math, economics, statistics, computer science or other relevant field

Responsibilities

• Be a trusted advisor to our clients, utilizing your industry and domain expertise to tailor risk decisioning strategies and recommendations
• Provide technical and operational guidance to help clients effectively leverage our platform to detect, fight, and mitigate fraud
• Work closely with the Account Management and Risk teams to support and guide customer growth and solution adoption by monitoring product usage and performance
• Work with MANTL’s product and data teams to suggest improvements in the products to help clients achieve higher automated verification rates and lower fraud losses
• Manage client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate internally

Preferred Qualifications

• Prior experience with bank or similar KYC / Credit / Risk decisioning systems (internal or external)
• Prior experience at a FinTech company or other financial institution subject to rigorous regulations
• Prior experience in both enterprise software and a growth-stage technology/SaaS company
• Familiarity with Zendesk, Slack, and JIRA

Benefits

• Competitive compensation package including base salary, equity and benefits
• Unlimited PTO
• 401k matchs
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• Parental Leave