Remote Lead Online Operations Engineer

Summary

Crytek is seeking a Lead Online Operations Engineer to support the Network Operations team for Hunt: Showdown. The position can be based in Frankfurt, Germany or remotely in certain countries. The role involves overseeing network operations, coordinating with various teams, and managing a team of server engineers.

Requirements

• 5+ years of professional experience at mid to senior level management
• 3+ years of experience in operation of online platforms
• Extensive experience of network operations for games as a service
• Extensive experience in architecture and trouble-shooting of network solutions
• Knowledge and understanding of the nature of Online Games
• Excellent client service skills & project management skills (e.g. managing to timelines & budgets, setting expectations, developing internal metrics, sharing knowledge, etc.)
• Excellent English communication and writing skills

Responsibilities

• Overseeing network operations strategic planning and execution globally
• Negotiating and contracting with DC and hosting service providers
• Overseeing game servers' installation process and general coordination of hardware management, traffic management
• Coordination with game development teams (studios) in regards to games server solution architecture for different platforms (PC and consoles)
• Coordination with platform development team in regards to publishing platform server solution architecture
• Coordination with engine team to build and enhance the online platform infrastructure
• Revising and trouble-shooting existing games server solutions and investigations in regards to existing issues connected to net ops
• Setting up high-quality-standard processes in regards to net ops
• Setting up high-level targets for online ops and net ops like up-time, deployment time, etc
• Automatize the processes of deployment and monitoring
• Manage and motivate the team of server engineers, DB administrators, net ops supporters
• Installing and connecting anti-bot and anti-cheat systems within existing Crytek’s services, and general technical management of such systems
• Take responsibility and maximize the service quality of operations of the platform and the game services on the platform

Preferred Qualifications

Experience with financial forecasting and budget management

Benefits

• Career Path
• Company Apartment (only applicable to employees in Frankfurt)
• Relocation Support (only applicable to employees in Frankfurt)
• Public Transport Pass (only applicable to employees in Frankfurt)
• Gym Card
• International Environment
• German Classes (only applicable to employees in Frankfurt)
• Events
• Vacation Days (24 days per year, and every 2 years you get 1 more up to a maximum of 28 days. If working from another country, local standards apply)