Metaplane is hiring a
Lead Technical Account Manager

Summary

The job is for a Lead Technical Account Manager at Metaplane, a fast-growing Series A startup backed by leading investors. The role involves managing customer relationships, driving growth, and supporting the rest of the business. The ideal candidate should have data landscape knowledge, presentation skills, curiosity, customer-centric thinking, and a collaborative attitude.

Requirements

• Data landscape knowledge: To assist our customers in going deeper with the platform, it’s essential that you understand how data engineers, analytics engineers, and others in the data space operate. Familiarity with technical products and the ability to understand and articulate complex concepts will be key
• Presentation skills: You’ll be meeting regularly with customers and should be comfortable leading compelling presentations to a variety of audiences
• Curiosity: The data space is changing constantly and our customers with it. You should have a proactive attitude towards learning and staying abreast of the latest industry trends and learning more through experimentation
• Customer-centric thinking: Our customers’ success and their happiness with the platform are the core of this role
• Collaborative: In this role you will collaborate heavily with both our customers and with internal teams, in particular Product, Sales, and Marketing. Your ability to identify and articulate opportunities to others will make you successful

Responsibilities

• Manage customers: Check in regularly with Metaplane’s customers and find ways to make them continuously more successful in their data quality efforts
• Drive growth: Help customers deepen their use of the platform by expanding monitor coverage, introducing more advanced features and use cases, and driving adoption of innovative new features
• Build for scale: Develop best practices for managing customers at scale, defining the appropriate cadence and style of check in to foster a strong relationship
• Support the rest of the business: Provide the Product team with customer perspectives on the roadmap, and collaborate with the Sales teams to identify the newest, most valuable use cases for Metaplane, and bring customer case studies and advocates to the Marketing team

Benefits

• Competitive salary and equity
• Fully covered health, dental, and vision insurance
• 401(k) plan with employer match
• Ownership of your work, and collaboration with a closely-knit team
• Training and support to develop key skills for the role