Remote Lead User Researcher

Summary

Join Oportun's design team as a Lead User Researcher and contribute to the overall design strategy using user research to drive compelling, intuitive, and seamless experiences across products and services.

Requirements

• At least 7 years of experience in User Research or equivalent role with at least 3 of those years as a lead
• Deep knowledge of human-centered design (HCD) and research methodologies and their application to solving a variety of problems, large and small
• Demonstrated track record of distilling user research into impactful insights for an actionable strategy
• Experience working in and leading multi-disciplinary teams from research through to delivery
• Experience partnering with leadership to define, scope, plan and execute large discovery projects that inform and direct future product strategy and company initiatives
• Ability to communicate complex concepts simply, always striving to make things tangible, whether through conversations, frameworks, or ideas
• Proficient working with tools such as Figma, FigJam, Dovetail, Usertesting.com, and Coda
• Bachelor’s Degree or equivalent experience
• Strong proficiency with English and Spanish, both written and verbal

Responsibilities

• Lead user research projects from initial discovery research through usability test to align with user needs and company goals
• Present persuasive user-centered strategies to key stakeholders while effectively communicating the rationale and impact to business objectives
• Utilize a wide variety of research methods to uncover user needs, pain points, and behaviors, in order to inform design and product decisions in the creation of user-centered solutions
• Foster a culture of creativity, innovation, and collaboration, providing guidance and feedback to team members to ensure user-centered design solutions
• Ability to work with a high degree of autonomy and handle ambiguity with conviction
• Develop, maintain, and steward UX thinking and documentation that communicate a finalized design strategy from user research (e.g. personas, journey maps, flowcharts, service blueprints, etc.)
• Leverage analytics, competitive analyses, market research, and qualitative research to illuminate holistic member needs
• Consistently conduct competitive analyses to stay aware of current market trends, identify gaps in product offerings, and provide strategic recommendations that can be incorporated into the larger product ecosystem
• Apply knowledge of UX, design best practices, design psychology, design systems, and optimized process flows in support of concept development
• Coordinate and conduct usability testing sessions to gather user insights, validate design concepts and provide design recommendations to refine the optimal user experience
• Comfortable traveling to the US to observe in-person experiences and conduct member research at Oportun stores
• Evaluate digital product content to develop intuitive experiences. This includes interaction flows, terminologies, taxonomies and other content across products and channels

Benefits

Equal Opportunity Employer