Learning Administration Manager

Summary

Join D2L's Talent Acquisition team as a Learning Administration Manager and administer the Brightspace Learning Environment for D2L's Education and Corporate customers. You will be a named resource for a group of customers, ensuring their success and satisfaction. This role requires expertise in LMS administration, strong communication skills, and the ability to manage multiple tasks concurrently. You will leverage customer relationships to improve internal processes and focus on exceptional stakeholder experiences. D2L offers a competitive salary, benefits, and opportunities for professional development. Even if you don't meet every requirement, apply; D2L is committed to diversity and inclusion and helping employees grow.

Requirements

• Ability to complete multiple tasks concurrently and deliver results under pressure
• Good project, organization and time management
• Good in relationship building and conflict negotiation
• Good written and verbal communication capabilities, including the ability to present technical issues to a non-technical audience
• Self-starter, capable of working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
• Ability to manage challenging conversations with customers and internal stakeholders
• Ability to work with at risk customers to address areas of concern and increase customer satisfaction
• Strong collaborator and team player
• Ability to focus on career and professional development in addition to ensuring customer satisfaction
• Good in networking with colleagues to build connections across D2L, furthering knowledge on and awareness of the LAM program
• Ability to communicate with senior leadership at customer organizations and internally, conveying technical and other information in an appropriate manner based on their level of knowledge and expertise
• Strong teaching abilities to share product knowledge, processes and best practice information with other team members
• Ability to document tasks for auditing purposes
• Full understanding and knowledge of the specific tasks that are required to administer a Learning Management System (LMS) including, but not limited to the following
• Management of users and groups including learners, instructors, ASCs, etc
• Enrolment of users into appropriate courses
• Configuration of permissions and settings
• Bulk course copying and editing
• Homepage and Navbar management
• Integration configuration
• Effective practices for implementation of tools
• Basic understanding of Microsoft Excel, including using formulas, Pivot Tables, VLookup and XLookup

Responsibilities

• Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes that encourage better knowledge of, attention to and addressing of customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement and improvement suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne