Manager, Sales and Contract Administration

Summary

Join Samsara as a Sales Operations Manager to lead a team of analysts in optimizing pre-sales and post-sales processes. You will oversee complex post-sales processes, act as the primary escalation point, build partnerships with various teams, engage with customer procurement teams, identify process improvements, and define team KPIs. This remote position, open to candidates in Mexico, requires 5-8 years of experience in Sales Operations or similar, including 2+ years in people management. You will need strong organizational and communication skills, proficiency in Salesforce, and experience resolving escalations. The ideal candidate will have experience with enterprise-level customers and B2B procurement workflows.

Requirements

• 5–8 years of experience in Sales Operations, Customer Support, or similar roles, including 2+ years in people management
• Demonstrated ability to lead operational teams supporting complex, high-volume business processes
• Strong organizational and prioritization skills with a proven track record of meeting tight deadlines
• Fluent in English (written and spoken), with excellent communication and stakeholder management abilities
• Experience resolving escalations, collaborating cross-functionally, and influencing without authority
• High attention to detail and strong critical thinking skills
• Proficiency in Salesforce; familiarity with Zendesk and/or NetSuite a plus
• Adaptable, resourceful, and proactive in a dynamic, fast-growing environment

Responsibilities

• Lead and manage a high-performing team of Sales & Contract Administrators, providing day-to-day guidance, coaching, and support to ensure operational excellence
• Oversee execution of complex, high-volume post-sales processes including invoicing, contract amendments, purchase order processing, and order validation for multi-year and high-value deals
• Act as the primary escalation point for the team, addressing roadblocks quickly and ensuring timely resolution for both internal stakeholders and external customers
• Build and maintain strong partnerships with Sales, Finance, Legal, and Customer Success teams to ensure seamless handoffs and end-to-end support
• Engage directly with customer procurement teams to verify documentation accuracy and completeness, ensuring compliance with internal policies and timelines
• Identify bottlenecks and opportunities for improvement within sales support workflows, leading initiatives to streamline, standardize, and scale processes
• Define and track team KPIs, monitor performance, and implement strategies to optimize throughput, accuracy, and service levels
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team while supporting their career growth and engagement

Preferred Qualifications

• Experience supporting Enterprise-level customers and navigating B2B procurement workflows
• Background in project management or process improvement initiatives
• Familiarity with quote-to-cash processes and systems integration

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more