Legal Operations Manager

Summary

Join Customer.io's Legal team as a Legal Operations / Contracts Manager! You will be a key player, working closely with the General Counsel and other teams to support smooth operations and growth. Responsibilities include managing legal systems, developing operational structures, contract management, legal reviews, and collaboration across teams. This role requires 5+ years of experience in a similar role and familiarity with various legal systems. A bachelor's degree or paralegal certificate is preferred. Customer.io offers a competitive salary, unlimited PTO, paid parental leave, comprehensive health insurance, 401k matching, and various other benefits.

Requirements

• Have at least 5+ years of experience in a similar role
• Be experienced with various legal systems (e.g., tools like DocuSign, Notion, Exterro, LinkSquares (CLM), ZenDesk, Carta, Board Portals and/or Ethics Hotlines)
• Have a background in creating operational structures
• Possess adaptability, attention to detail, organization, and excellent communication skills
• Demonstrate a bias for action and ownership

Responsibilities

• Manage and optimize our legal systems, including our CLM, ZenDesk, Docusign, Notion, and other systems
• Develop operational structures to improve and measure our legal department's efficiency and workflow
• Take part in contract management, including drafting, reviewing, and potentially negotiating agreements
• Assist with legal reviews to ensure compliance and mitigate risks
• Collaborate with various teams to ensure legal operations align with business goals
• Tackle other legal tasks, including some legal assistant tasks, as needed in our fast-paced tech environment

Preferred Qualifications

• Have a bachelor's degree (paralegal certificate also considered)
• Have experience with specific legal systems
• Have contract negotiation and legal review experience
• Have a history in the tech industry, particularly in marketing tech or SaaS

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year