LMS Administrator

Summary

Join DeepHealth as an LMS Administrator and manage and maintain our LMS platform, ensuring its performance and supporting various organizational aspects. Collaborate with cross-functional teams to meet organizational needs. Responsibilities include user account management, course configuration, content management, reporting and analytics, and providing training and support. The ideal candidate will have a Bachelor's degree or equivalent experience, 2-5 years of LMS administration experience (including 2 years in a regulated industry), and proficiency in troubleshooting technical issues. Familiarity with e-learning design tools and regulatory agency audits is a plus. This role offers the ability to work remotely.

Requirements

• Bachelor’s degree in relevant field (or equivalent experience, i.e. Associates Degree with 3 years of experience)
• A minimum of 2 to 5 years of experience in LMS administration and management, including 2 years in a regulated industry, preferably medical device.  Software and/or software as a medical device experience a plus
• Experience with Learning Management Systems/programs (LMS), web delivery tools, and various training methods and materials, including e-learning
• Proficiency in troubleshooting technical issues and working with IT teams
• Proven work experience as a LMS Administrator, LMS Specialist, or similar role
• Knowledge of FDA Quality System Regulations and/or ISO 13485
• Excellent written and oral communication skills

Responsibilities

• Manage and maintain user accounts, including creating new accounts, updating user information, roles, and permissions.  Provide technical support to users, resolving login issues, navigation challenges, and content access problems
• Collaborate with cross-functional teams and stakeholders, including IT, HR, and Learning and Development, to ensure the LMS meets the organization’s needs
• Work with instructional designers and subject matter experts to set up, upload, and configure learning assets and courses in the LMS. Test new courses and features to ensure smooth operation before deployment
• Manage the day-to-day administration of the LMS, including tasks such as updating content, user permissions, and manages, designs, and develops training materials and programs specific to team roles and responsibilities
• Generate and analyze LMS usage data and reports, including identifying areas where improvements can be made, and providing reports to key stakeholders
• Provide training and support to end users, such as administrators, instructors and learners, on how to effectively use the LMS and its features.  This may include developing user guides, FAQs, and training materials specific to the LMS
• Continuously research and stay up to date with developments in the field of LMS and eLearning, including gathering feedback from trainers and trainees
• Create a positive and supportive learning environment

Preferred Qualifications

• Familiarity with e-learning design tools (Articulate, Captivate, etc.) a plus
• Experience with Regulatory Agency audits a plus

Benefits

This position will have the ability to work remotely