Administrative Officer

Summary

Join our client's dynamic team and contribute to their impactful injury management solutions. This role involves managing inbound work, supporting operations and processes, generating reports, and assisting with HR and training administration. You will enter data, allocate referrals, attend meetings, and create reports using Excel. The position requires strong communication, Excel skills, and a proactive approach to problem-solving. Remote work is available with a Monday-Friday schedule. The ideal candidate is a quick learner, comfortable with new systems, and possesses strong task management skills.

Requirements

• Proactive Problem Solver: You enjoy creating order, identifying gaps, and getting things done quickly and thoroughly
• Independent Yet Collaborative: You’re comfortable making decisions on your own, but you know when to seek input
• Process-Oriented Thinker: You bring structure and simplification. You can document, simplify, and improve systems such as onboarding, HR, and IT processes
• A capacity to learn quickly: Our current Australian admin team is returning to legal studies. She emphasised that it is important to be comfortable with learning new and mastering process
• Outstanding English Communication – Written and verbal
• Typing speed of at least 50 – 60 words per minute
• Needs strong Excel skills (Intermediate Level)
• High Intelligence & Learning Agility – Able to work across new systems and learn fast
• Strong history of getting things done
• Strong Task Management – Knows how to follow through, escalate issues, and coordinate across teams
• Confidence & Curiosity – Willing to tackle new tools and systems (AI, LMS, IT), even without prior experience
• Reliable, Resourceful, and Results-Oriented – You see things through and find better ways to do them
• Must have a reliable internet, webcam, and headset

Responsibilities

• Entering and Managing Inbound Work
• Following our established procedures, you will enter data into our system
• You will then help with allocation of referrals using our systems and procedures
• Operations & Process Support
• Attend key meetings, take minutes, and manage follow-ups and actions by other members of leadership team and general consultant team
• Help with process of consultant onboarding, admin onboarding, including ensuring appropriate
• Customer follow up Review sales data spread sheet – and schedule client meetings based on referrals
• Reporting
• Following our established processes – complete the weekly reporting on various aspects of the business and performance of the team using Excel
• HR & Training Administration
• Help with recruitment tasks, email response, setting up interviews
• Help schedule and manage HR reviews and career structure discussions with team
• Help monitor and assist the onboarding and training coordination of new people by helping to record what key milestones have been completed on training

Preferred Qualifications

• Experience as an Executive Assistant, Project Coordinator, or Operations Administrator
• A history of getting things done
• Familiarity with Microsoft Office, Especially Word and Excel, Microsoft Teams, SharePoint, and task/project management tools
• Exposure to recruitment or HR processes is a strong advantage

Benefits

• Remote work
• Monday to Friday – 7 AM to 4 PM PH Time