Logistics Coordinator

Summary

Join E2open as a Logistics Coordinator and play a critical role in managing customer transportation within our Business Process Outsourcing (BPO) portfolio. You will be responsible for the end-to-end logistics of a customer's supply chain, from understanding their needs to negotiating rates and ensuring on-time delivery. This role requires strong problem-solving skills, experience with supply chain software, and the ability to manage large data sets. You will work closely with carriers and stakeholders to optimize delivery and minimize costs. The position offers a flexible remote work arrangement (90% remote after initial training) and a comprehensive benefits package, including health insurance and a company bonus program. Occasional holiday work may be required.

Requirements

• Possess a Bachelor’s Degree (Supply Chain Management or related field) or 2+ years relevant and equivalent experience
• Have experience with supply chain software (E2open’s portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.)
• Have experience with transportation across all modes, HOS regulations, equipment constraints, etc
• Possess advanced computer skills, including full proficiency with Microsoft Office Suite
• Have the ability to read and interpret industry documentation

Responsibilities

• Provide logistics services for customers from beginning to end of the customers’ supply chain operation
• Understand customer business requirements to inform the building and planning of loads (i.e. mode selection, multi-stop ordering, etc.)
• Select and route tenders to carriers defined by routing guide(s)
• Ensure coverage for all loads ahead of relevant milestones
• Manage appointment scheduling requirements relative to delivery plan to optimize the highest levels of service at the lowest landed cost
• Track execution of loads against relevant milestones to: Identify any risks to successful delivery; Offer solutions or recommendations to all known risks; Keep all relevant stakeholders informed with status updates
• Proactively interact with chosen carriers so that they have required information to ensure unimpeded transportation process for customer or to minimize delays of deliverables (i.e. actual arrival and departure times, PODs, etc.)
• Within the scope of customer specific SOPs, review, assess, make decisions to execute accessorial charge requests for approval or denial within an obligatory payment window
• Approve, deny, and/or reconcile costs relative to specific shipments
• Troubleshoot, recommend and implement solutions for customers
• Analyze service and cost implications to inform critical decisions made while building optimal load sequences and managing exceptions; including but not limited to rate negotiation, approvals, and carrier selection in spot-market workflows
• Understand market conditions and effectively negotiate transactional load costs while staying within tolerance to market variance, and customer budgeted cost per unit (e.g. cost/lbs.)
• Be responsible for significant levels of freight spend and decisions impacting freight cost for customers
• Proactively monitor status (and recommend steps for improvement) of KPIs including: On-time performance; Tender acceptance; Routing guide compliance
• Develop and maintain successful relationships as a trusted advisor at all levels of the customer organization
• Participate in on-call/afterhours support via phone rotation as required by account assignment
• Participate in holiday coverage plans and staffing to meet customer operational demands as required by account assignment
• Perform other duties as needed

Preferred Qualifications

• Have customer facing and/or supplier management experience
• Possess great interpersonal skills with ability to influence others without role power
• Have proven problem-solving ability; be comfortable analyzing large data sets and presenting recommendations

Benefits

• Health Insurance: EPS Pacifico Plan 2 100% covered
• Indetermined Employment
• Company Bonus Program
• Referral program
• Training programs
• Remote Work Flexibility: Enjoy the benefit of working 90% remotely, with just one in-office day every two weeks during day shift hours. (After Initial Training)
• Onboarding & Training: To ensure you get off to a strong start, e2open will provide paid training which will take place in the office during day shift hours for the first 5 weeks
• Consistent Schedule: Work 40 hours per week on a set schedule. Weekdays (Monday to Friday) shifts run from 4 pm to 1 am EST. Weekend shifts (Saturday and Sunday) are assigned 8-hour shifts within the 9 am to 9 pm EST range. You’ll always have two consecutive rest days each week, which may fall on weekdays
• Holiday Commitment: Occasional holiday work may be required, with full legal compensation provided