Luxury Travel Consultant

Summary

Join an award-winning travel and leisure company as a Luxury Travel Consultant to fulfill leisure travel requests for high-net-worth members, design complex itineraries, and provide exceptional customer service.

Responsibilities

• Advise our customers - Premium Cardholders - on the phone, chat and by email
• Design requests by telephone and email in professional English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
• Conducting research and putting together proposals
• Maintaining up-to-date records for our members
• Representing TEN, telling the story and promoting our concierge value
• Building rapport with members