Managed Services Consultant

Summary

Join Veeva Systems, a leading cloud-based solutions provider for the life sciences industry, as a Managed Services Consultant in our RTSM group. You will be the primary point of contact for customers throughout a project's lifecycle, providing exceptional support and managing various deliverables. This full-time role requires experience in customer support, regulated industries, and RTSM/IRT. Veeva offers a flexible work environment, competitive compensation, and comprehensive benefits, including health insurance, paid time off, retirement programs, and more. We are committed to employee success and offer a supportive and collaborative work environment. The role involves working closely with project managers and directly with clients to ensure successful project delivery.

Requirements

• 2+ year degree or equivalent experience
• 1+ years of experience in a customer support role
• 1+ years of experience in a regulated industry
• 1+ years of RTSM/IRT experience
• Microsoft Office experience (Excel, Word, PowerPoint)

Responsibilities

• Support the Project Manager with activities through Start-up
• Be the primary point of contact through Maintenance and Closeout of a project
• Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
• Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
• Respond to inquiries about projects
• Lead various project status and review meetings

Preferred Qualifications

• Zendesk
• Google Docs

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program