Managed Services Consultant

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Managed Services Consultant. You will provide post-go-live application administration support for Veeva Commercial Cloud products to Latin American clients. This role requires excellent communication skills (Spanish and English), strong problem-solving abilities, and the capacity to manage multiple client priorities. You will troubleshoot issues, consult on best practices, manage data, train users, and maintain system environments. Veeva offers flexibility with a Work Anywhere model, allowing you to work remotely or in the office in Mexico City. The company is committed to employee success and offers a supportive work environment.

Requirements

• Excellent verbal and written communication skills (Spanish, English)
• Strong desire to learn new things!
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Excellent organizational skills and ability to deal with competing customer priorities
• Ability to juggle and prioritize
• Bachelor’s degree or equivalent relevant experience
• Proven ability to work remotely and independently in support of clients
• Teamwork
• Ability to develop long-term relationships
• Advanced Excel Skill
• Ability to travel up to 20%
• Work in office a few days in Mexico City

Responsibilities

• Provide post-go-live System Consulting and Administration supporting for multiple clients
• Tier 2/3 troubleshooting and how to's
• Consulting on best practices and overall solutions based on requirements
• Data imports and exports using APEX data loader
• Ad hoc training of end-users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating reports, dashboards, and list views
• Interaction with Global Team in English
• Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation

Preferred Qualifications

• Experience with the CRM pharmaceutical industry
• Technical Salesforce experience
• Customer service or consulting experience with multiple client responsibilities
• Large database management experience
• SQL Skills
• Veeva CRM experience/knowledge
• Verbal and written communication skills in Portuguese

Benefits

Work Anywhere company, supporting flexibility to work from home or in the office