Managed Services Consultant

Summary

Join Toast's Enterprise Solutions Team as a Managed Services Consultant and empower our largest restaurant customers by helping them manage their technology at scale. You will serve as a trusted advisor, working directly with key stakeholders to manage service initiatives across critical operational areas. Lead and execute recurring managed services, collaborating with internal and external teams. Coordinate service deployments and configuration updates, ensuring accuracy and minimal disruption. Serve as the liaison between the customer and Toast, escalating needs and contributing insights to product enhancements. This role blends strategic consulting with high-impact execution, requiring 3–5 years of experience in consulting, service delivery, or enterprise customer success within SaaS or restaurant technology. The ideal candidate possesses strong project management, communication, and analytical skills.

Requirements

• 3–5 years of experience in consulting, service delivery, or enterprise customer success or onboarding, ideally within SaaS or restaurant technology
• Strong project management skills with a proven ability to lead and deliver multiple concurrent workstreams
• Confident communicator with strong executive presence and ability to convey technical detail clearly to non-technical stakeholders
• Detail-oriented and organized, especially when managing complex configurations across multiple locations
• Ability to analyze and resolve operational challenges, while balancing short-term fixes with long-term strategic thinking

Responsibilities

• Collaborate with senior stakeholders at enterprise restaurant brands to interpret business needs and manage key technical and operational areas—such as menu item configuration, prep station setup, and receipt formatting—until long-term product solutions are available
• Lead and execute recurring managed services workstreams that include but are not limited to: Excel-based menu import/export, location-specific pricing, cook time management, prep station setup, mass pricing changes, permission-based menus, and deployment support for configuration packages
• Work across Toast’s internal teams—including Product, R&D, Services, and Support—as well as external partners and customer teams to deliver consistent, high-quality service experiences and solutions that align with broader account goals
• Coordinate service deployments and configuration updates across large enterprise portfolios, ensuring accuracy, speed, and minimal business disruption. Examples include support for pricing updates across locations and management of publishing workflows
• Serve as the technical and operational liaison between the customer and Toast, escalating unmet needs, identifying workarounds, and contributing insights that influence future product enhancements

Preferred Qualifications

• Experience working with enterprise restaurant brands or within the hospitality tech space preferred
• Familiarity with menu and pricing configuration at scale
• Experience with API integrations and/or Excel-based workflows
• Knowledge of restaurant kitchen operations and prep station management
• Previous experience in managed services or recurring service delivery

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions, if eligible)
• Benefits
• Equity (if eligible)