Panoptyc is hiring a
Manager

Summary

Join our team as a Manager, Fulfillment and Onboarding to oversee and optimize our fulfillment operations. We're looking for an experienced leader with a strong background in operations management, logistics, and team leadership.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field
• Proven experience in fulfillment operations management, preferably in a fast-paced environment
• Strong understanding of logistics and supply chain principles
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Exceptional leadership and communication skills, with the ability to motivate and inspire teams
• Proficiency in inventory management software and systems
• Experience with warehouse management systems (WMS) is a plus
• Ability to thrive in a dynamic and fast-paced environment
• Commitment to quality, accuracy, and continuous improvement

Responsibilities

• Oversee relationships with Fulfillment partners
• Inventory management, including inventory tracking, replenishment, and cycle counting, working with Sales to develop forecasts
• Own the process for delivering service to new locations in collaboration with Sales and Loss Prevention
• Manage and optimize the end-to-end fulfillment process, ensuring orders are processed accurately and efficiently
• Develop and implement strategies to improve fulfillment operations, streamline processes, and reduce costs
• Manage the Onboarding team, ensuring they are adequately resourced and trained to onboard new locations
• Lead and develop a team of fulfillment associates, providing coaching, training, and support as needed
• Oversee the unreviewable locations team, own the process for resolving service disruptions, while ensuring they are staffed appropriately
• Coordinate with internal teams to ensure timely order fulfillment and delivery
• Work closely with suppliers and logistics partners to optimize shipping and delivery processes
• Monitor key performance indicators (KPIs) and metrics to measure fulfillment performance and identify areas for improvement
• Implement quality control measures to ensure accuracy and quality in fulfillment operations
• Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance overall operational efficiency