Remote Manager, Client Success

Summary

Join One Legal, an InfoTrack Company, as a highly ambitious company that fosters a high-performance culture built on professional development, open communication, and transparent leadership. As the Manager of the Client Success team at One Legal, you will lead a dedicated group committed to ensuring our solutions meet client needs, boost efficiency, and set them up for long-term success.

Requirements

• 3+ years managing teams
• 6+ years in sales or account management, ideally selling software to professional services
• Experience driving revenue growth and proven ability to exceed targets and manage a diverse client portfolio
• Strong background in consultative sales and trust-based client relationships
• Client-focused with a passion for excellence
• Strong leadership, communication, and presentation skills
• Experience with web technologies and selling SaaS solutions
• Knowledge of civil litigation processes is a plus

Responsibilities

• Lead and mentor a team of Client Success Managers, focusing on performance and professional development
• Ensure client needs shape business decisions, implementing practices that align with client expectations and business goals
• Actively engage with clients, resolve issues, and foster loyalty through frequent outreach
• Identify gaps in product usage and develop strategies to drive revenue growth
• Hold your team accountable for meeting targets and key performance metrics
• Collaborate with internal and external stakeholders to ensure clear communication

Benefits

• 401(k) Match up to 5%
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays