Manager, Contract Management

Summary

Join HubSpot's high-performing Scaled Contract Management organization as a Manager. Lead and develop a team of Contract Managers, overseeing contract and billing inquiries for numerous customers. Manage daily operations, set goals, and foster team member growth. Collaborate with various stakeholders across the business. Identify areas for improvement and drive innovation within the team. Analyze data to inform operational and procedural changes. Coach and mentor team members to achieve their goals. Maximize efficiency in a dynamic environment. This role requires strong analytical, communication, and organizational skills, along with experience in contract management and customer escalation resolution.

Requirements

• Passion and commitment for helping customers succeed and grow with HubSpot
• Clear history of coaching and developing individual contributors
• Strong analytical skills to identify team trends and patterns to drive results
• Familiarity of interaction between contracts, terms of service and legal requirements
• Clear and articulate communication skills with the ability to effectively drive a negotiation
• Phenomenal organizational skills and attention to detail with a track record of driving efficiencies
• Experience navigating and resolving customer escalations
• Ability to communicate effectively in small and large groups
• Intellectual curiosity and a resourceful approach to problem solving
• Passion for helping individual performers meet their personal and professional goals
• Personal responsibility to achieve team goals

Responsibilities

• Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers
• Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members
• Build strong working relationships with other managers, directors and executives across the business
• Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks
• Analyze customer and performance data to make informed decisions about operational and procedural changes
• Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
• Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired

Preferred Qualifications

1-5 years of management experience is preferred, but not required

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers