Manager, Fintech Strategy and Operations

Summary

Join Housecall Pro as a Manager, Strategy and Operations, playing a key role in shaping and executing the company's strategic roadmap, supporting both fintech initiatives and core product operations. You will collaborate with various teams to evaluate opportunities, optimize processes, and launch new products. This role requires strong communication, cross-functional collaboration, and a data-driven mindset. You will oversee day-to-day operations, track KPIs, and implement process improvements. Housecall Pro offers a generous benefits program including health insurance, paid time off, equity, and more. The ideal candidate possesses a Bachelor's degree or equivalent experience and 4+ years of relevant experience.

Requirements

• Bachelor’s Degree or equivalent work experience in Finance, Business, Economics, or a relevant field
• 4+ years of experience in strategy, operations, consulting, financial services, or a high-growth technology company
• Demonstrated interest or experience in the fintech and/or vertical SaaS spaces

Responsibilities

• Oversee day-to-day operations, ensuring alignment with strategic objectives
• Collaborate with internal teams to improve efficiency and performance across product and fintech initiatives
• Track and manage key performance indicators (KPIs), making data-driven adjustments to optimize outcomes
• Identify and implement process improvements to enhance operational efficiency and scalability
• Work closely with product, engineering, and finance teams to support seamless delivery of business solutions
• Lead team meetings to review progress, address challenges, and refine operational strategies
• Ensure compliance with industry regulations and internal policies to mitigate risks and safeguard the company
• Support the development and implementation of strategic initiatives, ensuring timely execution and alignment with business goals
• Assist with onboarding and training of team members to ensure they are equipped for evolving business needs
• Act as a key point of contact for internal stakeholders, providing updates on operations and initiatives

Preferred Qualifications

• Ability to perform complex quantitative and qualitative analysis, draw insights, and convey recommendations, leveraging the use of tools such as Excel, Snowflake, and Tableau. The interview process will include a business case study
• Strong verbal and written communication skills
• High level of intellectual curiosity; not afraid to challenge existing business models and go-to-market strategies
• Bias toward generating actionable insights based on data and driving results
• Entrepreneurial drive and leadership skills

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits