Manager, Live Events Client Operations

Summary

Join Blavity, Inc. as a Manager, Live Events Client Operations to lead client relationships and oversee event execution. Manage the entire client journey, from contract signing to project completion, combining project management and communication skills. Foster meaningful client relationships, execute strategic sponsorship activations, and ensure high client satisfaction across events like AfroTech Conference and Blavity Fest. The ideal candidate will be proactive, passionate about delivering impactful client experiences, and report to the Associate Director. This fully remote, U.S.-based role requires occasional travel and 50% alignment with the Pacific Time Zone. The annual salary range is $80,000-$90,000.

Requirements

• Education: BS/BA in Marketing, Communications, or related field preferred
• Required Experience: 5+ years experience in a client facing role, client portfolio management, and cultivating relationships with high profile clients and sponsors
• Technologies: Fluent in Microsoft Office, Google Suite, Asana or comparable project management tools

Responsibilities

• Act as the primary liaison between key partners to facilitate the execution of client partnership agreements
• Manage all components of client sponsorships, including sponsor booths, thought leadership sessions, recruitment activities, events, and overall project to ensure that contractual obligations are delivered in a timely and professional manner
• Establish a strategy and execution plan for your accounts, including goals and performance metrics. Organize and analyze campaign data to ensure measurable campaign ROI and overall client satisfaction
• Collaborate with the Associate Director, Live Events Client Operations on large/key clients to understand the campaign scope, KPIs, and possible renewal/upsell opportunities
• Research and stay up to date on factors impacting your client’s industries and businesses, and identify opportunities for our brands to support them in overcoming these challenges
• Use data and metrics to guide you in solving the team’s complex challenges
• Establish and manage individual accountability among the team and support individual goals and career development
• Utilize Asana, slack and other project management tools to keep the team organized and efficient
• Identify and implement process improvements as needed to streamline operations
• Execute other duties as assigned

Preferred Qualifications

• Preferred Experience: 5+ years of experience in meetings, events, enterprise level client/sponsor management
• 2+ years of experience managing people either directly or cross functionally
• Additional Qualifications: Ability to anticipate areas of risk and implement creative solutions
• Ability to communicate with diplomacy and skillfully navigate conflicting priorities
• High-energy, company-first and positive attitude
• Outgoing and sociable personality, expert at interfacing with partners virtually and in-person
• A healthy appreciation of GIFS and Black culture

Benefits

• This is a fully remote, U.S.- based role
• Occasional travel may be required
• The annual salary range for this role is $80,000 - $90,000