Grammarly is hiring a
Manager, Marketing Operations

Summary

Join Grammarly's Marketing team as a Manager, Marketing Operations to contribute to the company's vision of building a comprehensive AI-powered communication assistant. This role will involve managing and developing a marketing operations team, establishing collaborative relationships across the organization, overseeing campaign execution, and driving change management efforts.

Requirements

• 3+ years of experience leading and managing marketing operations teams with a proven track record of developing talent and driving team performance
• Will thrive in dynamic environments and is adept at managing change, with a strong ability to pivot strategies and processes as needed
• Has demonstrated the ability to align stakeholders, details, and timelines toward a common goal, fostering strong relationships across teams
• Is experienced in designing, implementing, and optimizing marketing operations processes, with a focus on scalability and efficiency
• Is familiar with the Customer Data Platform (CDP) landscape and has experience managing data pipelines with tools such as Hightouch or ActionIQ
• Is experienced in executing email marketing campaigns in platforms like Iterable, Klayvio or Braze, with the ability to modify HTML/CSS code
• Is skilled in campaign reporting and analysis, with a keen eye for insights, learnings, and opportunities for continuous improvement
• Is experienced in documenting campaigns and processes, with a strategic approach to improving lead scoring, routing, email deliverability, and automation rules
• Has proven experience in driving change management to support the adoption of new tools
• Embodies our EAGER values: Is ethical, adaptable, gritty, empathetic, and remarkable
• Inspired by our MOVE principles: Moves fast and learns faster; obsesses about creating customer value; values impact over activity; and embraces healthy disagreement rooted in trust
• Is willing to meet in person for scheduled team collaboration weeks, traveling as necessary to the hub where the team is based

Responsibilities

• Manage and develop a team focused on achieving Grammarly's lifecycle revenue goals across both our B2C and B2B business lines
• Act as a player/coach who ensures the team feels supported and that their capacity is effectively managed in a quantifiable way
• Establish and maintain strong collaborative relationships across the organization, particularly with Lifecycle, Growth, and other key stakeholders. Facilitate seamless communication and alignment to drive shared objectives
• Oversee the creation, implementation, and optimization of marketing operations processes, ensuring they are adaptable, scalable, and aligned with business goals
• Lead change management efforts to improve operational efficiency and effectiveness
• Oversee the execution of campaigns across various marketing channels, enhancing email marketing automation capabilities
• Ensure technical strategies, database hygiene, and audience segmentation are optimized for maximum impact
• Proactively monitor and report on campaign performance using tools like Databricks and Tableau
• Ensure robust tracking mechanisms are in place and that data-driven insights are used to inform strategic decisions
• Own email deliverability in Iterable and manage the overall health of Grammarly’s email program
• Optimize and grow Grammarly’s In-Product Messaging (IPM) practice in alignment with the company goals
• Drive continuous improvement in email performance, conversions, and automation testing
• Provide strategic input to influence the direction of marketing operations
• Identify opportunities for innovation and process improvements that align with Grammarly’s overall business objectives

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities