Manager of Coaching and Delivery

Summary

Join Career.io, a rapidly growing company revolutionizing the career services industry, as the Manager of Coaching & Delivery! This 100% remote role leads the global delivery of career coaching services across all business units, focusing on outplacement and career development. You will lead and develop a high-performing coaching network, drive quality improvement, oversee coach support, and collaborate with various teams. The ideal candidate possesses 5+ years of relevant experience, proven team leadership skills, and excellent communication abilities. Career.io values employee well-being and offers a supportive work environment.

Requirements

• 5+ years of coaching and/or operations related experience
• Extensive experience across all fulfillment processes including sales, operations support, resume writing, editorial support, and recruitment/retention
• Proven team leadership capabilities including performance management of a geographically dispersed team
• Experience using and troubleshooting Microsoft Office, Adobe Acrobat, Google Docs, and other applications
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Keen attention to detail and strong written communication skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Authorization to work for any US employer

Responsibilities

• Lead and develop a high-performance career coaching network to support global service delivery globally across all business units: Analyze current capacity against project order volume to plan recruitment and onboarding targets weekly, monthly, and annually to attain cost targets
• Drive quality improvement and increased engagement of the coaching network: Oversee ongoing quality management to identify underperforming coaches, analyze trends, and communicate concerns; recommend removal from the network when required
• Oversee coach support across all business units: Supervise direct reports- Quality Coordinator, Global Coaching Coordinator, Program Coordinator
• Engage with the resume writing team regarding trends and changes to ensure alignment of coaching recommendations with resume best practices
• Collaborate with FCC on coach assignments and support to improve efficiency and quality
• Define objective standards based on industry trends, Career.io brand, and coaching best practices to assess the quality and efficacy of all expert-fulfilled services
• Coordinate closely with business unit leadership and other functional teams to align coaching operations with BU and company-wide objectives

Preferred Qualifications

• Experience working in a HR, Outplacement, or Career Coaching environment
• Bachelor’s degree in business or another relevant field (HR, organizational psychology, etc) or equivalent experience

Benefits

This is a 100% remote/work-from-home role