Manager of Marketing Solutions

Summary

Join Xplor's Fitness and Wellbeing Vertical as Manager of Marketing Solutions to lead a team of Marketing Consultants and CRM Programmers. You will deliver exceptional consultative services to clients, driving product adoption and enhancing their experience with Xplor Growth. Responsibilities include managing and growing the team, fostering a collaborative culture, developing the Marketing Solutions program, driving business revenue and new customer acquisition, and partnering with other managers on escalations. The ideal candidate has 7+ years of experience in Customer Success, Strategic Marketing, or Account Management, plus 4+ years of people management. A strong understanding of SaaS metrics and exceptional communication skills are essential. The position offers a remote work option and a competitive salary.

Requirements

• At least 7+ years of experience in Customer Success, Strategic Marketing, or Account Management and 4+ years of people management experience
• Demonstrated excellence in analytical thinking, process development, problem solving, communication, delegation and planning
• Ability to work in a fast-paced, collaborative, self-motivated work environment
• Strong understanding of SaaS metrics, including ARR, churn, CSAT, NDR, and expansion numbers. Makes data driven decisions and insights to inform the business
• Exceptional communication and relationship-building skills, both externally and internally
• Ability to analyze data and translate insights into actionable strategies

Responsibilities

• Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS)
• Foster a collaborative and high-performance team culture focused on continuous improvement and client success
• Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition
• Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback
• Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment
• Manage competing priorities in an ever-changing environment, displaying expert prioritization

Preferred Qualifications

• Bachelor’s degree in Marketing, Business, or a related field preferred
• Experience in the fitness and wellness industry strongly preferred

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements