Manager, Operations

Summary

Join Team Rubicon as a Manager, Operations and lead a team supporting volunteer leaders in achieving organizational goals. You will manage resources, finances, and personnel, focusing on building and motivating teams within a geographic area. This role requires expertise in incident command systems and experience in planning, mobilizing, and demobilizing operations. You will drive the delivery of Team Rubicon services, prioritize volunteer and community relationship growth, and manage the assigned budget. The position is full-time, remote, and based in one of several East Coast states, offering a flexible schedule. The Manager, Operations reports to the Deputy Director, Operations.

Requirements

• 5-7 years of relevant professional experience in the military, disaster response, emergency management or first responder fields
• Proven record of personnel management experience such as recruiting, managing, training, and developing employees and volunteers
• Proficient with technology tools and in remote working for communicating and coordinating with a large network of TR staff members, Greyshirts (volunteers), and external stakeholders
• This is a full-time ; REMOTE position and can be based out of the following locations: New York (NY), New Jersey (NJ), Pennsylvania (PA), Virginia (VA), Maryland (MD), Massachusetts (MA), or Connecticut (CT) and provides a flexible & non-traditional work schedule (relocation expenses not provided)
• Evening and weekend schedule supporting leadership meetings, video conferences, events, and operations
• Local Travel: Reliable transportation is required. The person filling this position will be expected to travel within their local area to support ongoing efforts
• Other Travel: At least 25% non-local travel to support broader organizational activities focused within the assigned territory
• Job Type: Full-time; salary, exempt
• Job Tier: Manager
• Pay Range: $68,149.45 - $116,163.84 per year

Responsibilities

• Manage the assigned budget, ensuring appropriate resource allocation and financial goal achievement
• Provide leadership and team management by supervising, mentoring and developing assigned staff by setting clear goals and expectations, providing constructive feedback, and fostering a positive and collaborative work environment
• Evaluate individual staff and team performance and make decisions to improve staff performance, productivity, and efficiency
• Execute purchasing and expenses per the Branch budget plan
• Assist with planning and budgeting in line with operational tempo and oversee procurement and distribution of supplies and equipment
• Support personnel recruitment, deployment, and well-being in all aspects of the disaster cycle, managing schedules and work rotations
• Assist in developing QCPC team goals, provide specific feedback, and solicit regular input
• Support Volunteer Management in resolving personnel conflicts
• Participate in Participation Status Committees as needed
• Lead the leadership lifecycle program, including recruiting, onboarding, and developing Greyshirt volunteer leaders
• Support department needs during surges to address operational gaps
• Build and maintain relationships with donors, partners, and volunteers
• Lead capacity-building efforts, local relationship growth, disaster operations, and cross-functional collaboration
• Collaborate across the department as needed to meet goals and objectives
• Organize and participate in training and simulations for disaster response teams
• Coordinate/manage disaster response operations, including resource and personnel deployment
• Coordinate with volunteer organizations and partners to maximize resources
• Function as an Agency Executive
• As needed, provide EOC support and disaster response coordination across relevant agencies

Preferred Qualifications

• Bachelor’s degree in Emergency Management, Public Administration or related field preferred
• Successful past performance in leading volunteers is highly desired

Benefits

• Flexible Unlimited Paid Time Off
• Generous holiday schedule (including a paid week off between winter holidays)
• Matching 401k contributions up to 4% with no vesting requirement
• 100% company-paid health benefits for employees and their dependents
• Professional development, leadership development and events/conferences
• Paid time off to volunteer with the non-profit of your choice
• One-week all-inclusive onboarding experience