Manager, Retail Operations

Summary

Join Scout Motors and help revolutionize the electric pick-up truck and rugged SUV marketplace! Continuously evolve operational frameworks and tools to enhance customer experience and drive retail growth. Develop a Retail Playbook providing clear guidance for operational excellence. Optimize workflows to improve communication and collaboration. Anticipate and solve operational challenges, ensuring compliance. Lead a team to achieve goals, support store openings, and champion a high-performance culture. This remote role (excluding NYC) requires occasional travel up to 25%.

Requirements

• Bachelor's degree in a relevant field
• 7+ years of experience managing, architecting, and designing exceptional consumer experiences in an automotive retail environment
• 5+ years of front-line experience in a customer-facing automotive retail environment with a demonstrated ability to operate at large scale without degradation in customer satisfaction or operational yield
• Deep experience and intuitive understanding of the operations of automotive retail, especially the complexities and nuances of retail sales transactions, customer deliveries, and digital shopping experiences
• First-hand knowledge of managing complex sales transactions and customer interactions that alternate between digital and physical environments
• Proven track record of building a high-performing team and developing a team culture
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels
• Demonstrated ability to develop and manage effective vendor/partner relationships
• Exceptional analytical and strategic thinking skills, with the ability to interpret customer feedback and translate data into actionable insights
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Valid driver's license required
• Ability and willingness to travel extensively up to 25% of the time

Responsibilities

• Continuously evolve the operational framework, best practices, and tools that elevate the customer experience, drive retail growth, enable scalability, and support long-term strategic objectives
• Develop the Retail Playbook, delivering clear, actionable guidance that supports operational excellence across all retail channels
• Optimize operational workflows that improve communication, eliminate inefficiencies, and enhance collaboration across Retail teams and key business stakeholders
• Anticipate and solve market- and location-specific operational challenges by designing scalable solutions that mitigate risk and ensure regulatory compliance
• Drive operational excellence and ensure compliance with brand, quality, and safety standards across all locations
• Leverage project management tools to drive accountability and deliver actionable updates to executive leadership
• Support daily Retail Operations activities while proactively identifying and leading high-priority initiatives that drive business performance
• Plan, manage, and execute strategic events that strengthen brand presence, support business growth, and deliver exceptional customer engagement experiences across the retail network
• Provide strategic feedback across critical retail functions, including digital platforms, fleet operations, and physical site assets
• Collaborate with Commercial Operations, EHS, HR, Facilities and Legal teams to design and implement policies, procedures, and training programs that promote a safe, compliant, and high-performance retail environment
• Inspire and lead a team to consistently deliver on goals by setting clear priorities, defining ownership, and holding teams accountable for results
• Support retail store openings, coordinating cross-functional teams to ensure operational readiness and successful, on-time market launches
• Champion a high-performance culture by fostering team engagement, developing talent, and ensuring an unwavering focus on delivering outstanding customer experiences

Preferred Qualifications

Passport preferred

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle
• A mobility stipend
• Pay Transparency