Retail Operations Manager - Logistics

Summary

Join air up as our new Retail Operations Manager Logistics and become part of the core Operations team, ensuring a reliable and scalable retail logistics setup. You will be responsible for an excellent customer experience by ensuring a smooth retail logistics process, driving strategic operational improvements to enhance efficiency and costs, and improving collaboration with internal and external stakeholders. The role involves developing and maintaining a KPI framework, onboarding new retail customers, and acting as the commercial and strategic KPI owner. You will analyze KPIs to provide actionable insights for data-driven decisions and maintain strong communication with stakeholders. This position requires a Bachelor's or Master's degree in Logistics or equivalent experience, 5+ years of experience in retail operations, strong analytical skills, and business fluency in English.

Requirements

• You hold a Bachelor's or Master's degree in Logistics or equivalent experience in Operations, Business Administration, Economics or another related field
• You have 5+ years experience in retail operation, and you understand the challenges in retail logistics operations (logistics)
• Knowledge about relevant performance indicators within retail operations
• You have strong analytical skills and the ability to analyze data
• By interpreting data, you have the ability to make business related decisions which help you to steer daily operations
• You are business fluent in English
• Resilience is not only a buzz word for you

Responsibilities

• You are responsible for an excellent customer experience by ensuring a reliable and smooth retail logistics process
• You know the challenges managing, monitoring and steering the performance of a 3PL warehouse in retail operations
• You drive strategic operational improvements to improve efficiency & costs in our retail operations by developing and executing strategic initiatives supporting our long-term business goals
• You improve the way-of-working with internal and external stakeholders to target efficiency and operational excellence in our Retail business
• You develop and maintain a comprehensive KPI framework to steer our retail operations for operational excellence
• You are responsible for onboarding and implementing new retail customers
• You are the commercial and strategic KPI owner and are hereby monitoring and analyzing all commercial KPIs and SLAs
• By analyzing the defined KPIs you provide actionable insights allowing to make data-driven strategic decisions
• You know which actions to take to counteract deviations to plan
• You maintain strong communication to ensure high information availability and quality for our external and internal stakeholders

Benefits

• 30 days of vacation
• Discount on our products
• Employer-funded pension & location related insurances (may vary per country)
• Purpose built office in MUC
• Personal development
• Regular team events
• Start-up spirit
• Workation options (availability may differ by role)