Manager, Risk Operations Enablement

Summary

Join Stripe's Risk Business Process Team as a leader of high-performing program managers, building and optimizing mission-critical business processes. You will partner cross-functionally to evolve Stripe's Risk infrastructure and operational processes, supporting Risk business teams through scaled change management. Responsibilities include acting as an escalation point for Operations, driving work prioritization, and managing tradeoffs. Lead and mentor a team, fostering a strong team culture, and champion Stripe's user-centric philosophy. This role requires extensive experience in operations, risk, and program management, along with a proven ability to manage global programs and teams.

Requirements

• 10+ years of experience in operations, risk, business process analysis, strategy and operations, consulting, and/or program management
• 10+ years of experience managing teams of program managers
• Experience owning globally spanning programs, developing teams and creating leverage through strategic team structures and operating models
• Excel in cross-functional influence and partnerships with user facing account teams, product, and policy

Responsibilities

• Partner cross-functionally across our Risk organization to devise and execute strategies to evolve our Risk infrastructure and operational processes that enable global merchants to meet global regulatory requirements while maintaining a high bar on user experience
• Support the Risk business teams through scaled change management to effectively enable, launch, and scale new processes
• Act as an effective escalation point for Operations to influence across the organization
• Drive top-line prioritization of work, and manage tradeoffs on resourcing and roadmapping
• Lead a team of high-performing program managers across multiple work streams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
• Transmit and foster our operating principles, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Preferred Qualifications

• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal in a highly matrixed organization
• Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
• Confident leading decision making with data
• Excellent communication with experience articulating complex topics in an easy-to-consume way, adept at both working-level and exec-level comms