Manager, Solution Consulting

Summary

Join ServiceNow's Solution Consulting team as a Solution Consulting leader to spearhead demonstration capability and strategy. This strategic role involves managing a team of early-career presales solution consultants, creating a repeatable demonstration process, and driving results. You will define and refine the Demo Hub program, partner with other teams to generate pipeline, and manage a video asset library of functional demonstrations. The role requires expanding Americas functionality globally and involves coaching and developing team members. Success in this role demands strong pre-sales experience, thought leadership in software storytelling, and the ability to build relationships.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
• Thought leadership in methods and techniques for story telling with software
• Ability to coach and develop early-in-career as well as senior individual contributors
• Able to lead people, process and systems development
• Gain and build relationship and trust quickly inside and outside of the SC organization
• Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed
• Strong understanding of ServiceNow sales and engagement process and business value
• Ability to clearly articulate the power and value of the ServiceNow platform

Responsibilities

• Bring early in career SCs providing an environment where they hone demonstration proficiency and knowledge across ServiceNow’s products groups
• Define and refine future Demo Hub program capability
• Determine and sponsor Demonstration Creation, Use and future capability and development
• Extend DemoCenter concept to have inclusive value to field including DemoHub capability
• Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability
• Create and manage a video asset library of functional demonstrations to be used to enhance efficiency and effectiveness for pipeline generation and renewal enhancement
• Capable of developing Americas functionality, prove success and then extend capability globally to EMEA and APJ