Manager, Technology

Summary

Join the Council as their Manager, Technology and lead their system administration, staff training, and data hygiene efforts. This primarily remote role (with 10% travel) requires managing their Salesforce/NimbleAMS environment, coordinating Salesforce development, serving as an internal expert on Microsoft O365, and developing standard operating procedures. You will lead staff training, act as a technical resource, monitor IT maintenance, support new tool implementation, and lead data hygiene efforts. The role also involves contributing to their data strategy, analyzing system usage, supporting cybersecurity, advising the Director, Operations and Technology, and collaborating across the Council. The salary range is $93,600-$104,600 (based on Washington, D.C./DMV area; adjusted for other locations).

Requirements

• 5 years of professional experience in IT systems administration, technology operations, or a related role, preference given to experience in a nonprofit or mission-driven organization
• Demonstrated experience managing or administering platforms such as Salesforce, Microsoft O365, and other common workplace tools (e.g. collaboration, data, or project management platforms)
• Excellent communication skills, with the ability to explain technical concepts to non-technical staff
• Strong project management skills, with the ability to plan and manage projects from start to finish
• Strong problem-solving skills with a focus on user-centered, scalable solutions
• Ability to actively engage in, demonstrate commitment to the Council’s Operating Principles and Inclusion values
• Excellent interpersonal skills, the ability to listen well, and positively represent the organization and its mission
• Strong attention to detail and accuracy
• Ability to manage many and/or differing tasks, maintain productivity, and successfully meet deadlines
• Ability to work effectively and positively both independently and on a team with a range of individuals and working styles, and with people at all organization levels including staff, board members, foundation officers, donors, and vendors
• Experience or ability to use CRM database solutions, preferably Salesforce
• Proficient skill in Microsoft Office 365 applications
• Ability to travel up to 10% domestically, including overnight trips

Responsibilities

• Serves as the lead administrator for the Council’s Salesforce/NimbleAMS environment, responsible for system configuration, data management, integration maintenance, managing sandbox and production environments to support testing and deployment, and supporting analytics needs
• Coordinates Salesforce development efforts with external consultants and developers, ensuring alignment with organizational priorities
• Serves as an internal expert on Microsoft O365 tools, providing training, identifying opportunities to streamline workflows, and recommending features that enhance productivity across the remote-first team
• Develop and maintain standard operating procedures and documentation for internal systems, workflows, and technology use across the Council
• Lead staff training and user education on new and existing tools, promoting effective use and adoption across a remote-first environment
• Act as a technical resource to staff, providing support and troubleshooting to ensure all systems, applications, and devices function efficiently
• Monitor and coordinate regular maintenance of IT equipment, hardware, and software, working with external vendors as needed to ensure up-to-date systems
• Support the exploration, evaluation, and implementation of new IT tools and platforms, ensuring alignment with staff needs and organizational goals
• Lead data hygiene efforts across departments, coordinating responsibilities, identifying opportunities for automation, and ensuring consistent, high-quality data practices
• Contribute to the advancement of the Council’s data strategy, including participating in platform design, configuration, and functionality enhancements
• Analyze system usage and user feedback to identify opportunities for improved workflows, increased efficiency, and enhanced platform functionality
• Support cybersecurity practices, including managing staff awareness activities and ensuring platform-level security protocols are implemented and maintained
• Serve as a technical advisor to the Director, Operations and Technology, offering recommendations and insights on system and org-wide tech needs
• Collaborate across the Council to ensure IT solutions are responsive to programmatic and operational needs
• Support the implementation of new technology related projects, as assigned

Preferred Qualifications

• Salesforce Administrator or Microsoft O365 certifications valued but not required
• Familiarity with cybersecurity best practices, data management and hygiene practices, and integrations between systems is strongly preferred