Sales and Marketing Operations Manager

Summary

Join Skillshare as a Sales & Marketing Operations Manager to build and scale systems supporting growth programs. Partner with marketing and sales teams to ensure efficient campaign execution and data-driven decisions. Manage core marketing and sales processes, critical tools, and strategic programs. This high-impact role involves integrating key tools (Salesforce, HubSpot, etc.), managing sales operations for Skillshare for Teams, providing operational support for pricing and contracts, and supporting marketing channel launches. Lead operational cadences, maintain reporting dashboards, build influencer marketing infrastructure, and partner with other departments to ensure data integrity. Act as a strategic thought partner to marketing leadership.

Requirements

• You bring 4+ years of experience in sales and/or marketing operations, preferably in a fast-paced environment
• You’ve owned operations for CRM systems (e.g., HubSpot/Salesforce) managing $1M+ in monthly pipeline or deal flow
• You’re fluent in tracking and reporting KPIs using Salesforce, Looker, or similar BI tools
• You’re organized and comfortable with project management tools like Airtable, Asana, or Notion
• You’re an Excel/Google Sheets pro and thrive when working with large data sets
• You’re highly analytical, detail-oriented, and motivated by building efficient systems and scalable processes
• You’re an excellent communicator and collaborative teammate who builds strong cross-functional relationships
• You take pride in your work, own your outcomes, and find joy in helping others do their best work
• You bring a positive attitude, low ego, and a deep sense of ownership to everything you do

Responsibilities

• Manage and integrate key tools (Salesforce, HubSpot, Confluence etc.) across B2C and B2B sales and marketing programs
• Manage key sales operations for Skillshare for Teams, optimizing lead tracking, attribution, and campaign performance to grow B2B revenue
• Provide operational support for pricing, quoting, renewals, and contract administration across Marketing and Business Development
• Support (and occasionally lead) launches and tests across experimental marketing channels
• Lead team-wide operational cadences, including scenario planning, bi-weekly meetings, monthly performance reporting, and experimentation reviews
• Maintain and update our reporting and dashboards to ensure visibility across the team, and develop and refine processes that enhance sales and marketing effectiveness
• Build and scale the operational infrastructure of our influencer marketing program, including deal workflows, reporting, and analysis
• Partner with Finance, Data, and Product to ensure data hygiene and systems integrity across our marketing tech stack
• Create and maintain SOPs, training resources, and knowledge bases (Confluence, Google Drive) for marketing operations and ensure institutional knowledge is preserved
• Act as a strategic thought partner to marketing leadership on special projects and high-priority initiatives

Benefits

We support remote work, offer unlimited PTO (with a required minimum!), and prioritize work-life balance